Abby Trimble
Brooklin,ON
Summary
Detail oriented with many different experiences in team management and positive customer experiences. Detailed history of customer service efficiency and creative business contributions. Known for leading others in busy environments while maintaining team stability.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Assistant General Manager
Shantilly's Place
Apsley, ON
06.2026 - Current
- Coordinated daily operations to enhance service efficiency and customer satisfaction.
- Assisted in scheduling.
- Implemented training programs, opening checklists, closing checklists and cleaning checklists for staff to improve performance and promote teamwork.
- Analyzed operational workflows, identifying areas for process enhancement and cost reduction.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Managed weekly ordering and inventory to ensure constant food stock.
Foods Departmental Manager
Shantilly's Place
Apsley, ON
09.2023 - 06.2026
- Managed daily operations of the food department, ensuring compliance with health and safety regulations.
- Oversaw health and safety inspections with Lakelands Public Health.
- Trained and mentored team members on inventory management, daily preparation, how to cook menu items, and customer service standards.
- Trained and mentored team members on inventory management and customer service standards.
- Managed weekly ordering and inventory to ensure constant food stock.
Team Member
Shantilly's Place
Apsley, ON
05.2023 - 09.2023
- Handled customer inquiries and resolved issues to enhance guest experience.
- Assisted with daily operations to ensure efficient service delivery and customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Supported inventory management by restocking supplies and monitoring product levels.
- Contributed ideas for marketing by filming content for the business social media.
Team Lead
Pingle's Farm and Market
Hampton, ON
09.2022 - 11.2024
- Oversaw daily operations, ensuring team efficiency and daily goals
- Trained and mentored team members on best practices for customer service and product creation.
- Implemented inventory management strategies to optimize sales and reduce waste.
- Coordinated breaks and cleaning to maximize hours of operation
- Oversaw opening procedures and closing procedures
Ski Instructor
Lakeridge Ski Resort
Uxbridge, ON
12.2021 - 03.2022
- Instructed diverse groups of students in skiing techniques, ensuring safety and skill development.
- Developed personalized lesson plans tailored to individual student needs and skill levels.
- Mentored junior instructors, enhancing team performance through effective training methods.
- Performed daily set up of the lesson meeting area.
- Mentored instructors, in training enhancing team performance through effective training methods.
Customer Service Representative
Lakeridge Ski Resort
Uxbridge, ON
03.2022 - 03.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Streamlined check-in processes to enhance guest satisfaction and reduce wait times.
- Streamlined lesson booking processes to enhance guest satisfaction and reduce wait times.
- Collaborated with team members to maintain high service standards during peak seasons.
Education
High School Diploma -
Brooklin High School
Brooklin, ON06-2025
Bachelor of Science - Medical Science
Western University
London06-2029
Skills
- Operations management
- Staff management
- Team development
- Team leadership expertise
- Inventory control
- Project Organization
- Project management
Accomplishments
Designer and creator of the official website www.fireflyflowerco.ca. to establish an online footprint for a startup floral company.
Languages
English
Native or Bilingual
Certification
Food Handler Certification
Smart Serve Certificate
Timeline
Assistant General Manager
Shantilly's Place
06.2026 - Current
Foods Departmental Manager
Shantilly's Place
09.2023 - 06.2026
Team Member
Shantilly's Place
05.2023 - 09.2023
Team Lead
Pingle's Farm and Market
09.2022 - 11.2024
Customer Service Representative
Lakeridge Ski Resort
03.2022 - 03.2025
Ski Instructor
Lakeridge Ski Resort
12.2021 - 03.2022
Bachelor of Science - Medical Science
Western University
High School Diploma -
Brooklin High School