Abby Todd

Grade 12 student with a passion for customer service and fashion, bringing experience in managing responsibilities in dynamic settings. Actively engaged in student-run business initiatives and retail environments, showcasing strong communication and teamwork abilities. Aiming to leverage a positive attitude and work ethic in customer service roles while continuing professional development.

• Honour Roll

• Interested in developing skills in sales, customer service, and fashion merchandising.
• Experienced in merchandising and displaying products in a way that highlights their appeal.
• Passionate about mental health, inclusion, and social equity.

Brand & Production Team Member (Spring 2025)

• Played an integral role in a student-run this business, contributing to branding, product design, and production processes.
• Collaborated with a team to develop marketing strategies and expand brand recognition.
• Applied business principles in real-world tasks, including inventory management, quality control, and customer service.
• Participated in creative decision-making, from designing product concepts to overseeing the production process.
• Gained hands-on experience in business operations, from production logistics to customer engagement.
• Represented Joba Collective at Youth Ottawa's Untapped Convention, where I actively promoted and sold merchandise to a diverse audience of students, educators, and community members.
• Applied Tuckman's Theory of Group Development to support team growth—recognizing and navigating the forming, storming, morning, and preforming stages.
• Used the theory to anticipate team challenges, especially during the storming phase, and encouraged respectful communication and collaboration to move the group forward.
• Helped create a strong, high-functioning team environment focused on shared goals, creativity, and mutual support.