Abby Sabaratnam
Saint-Leonard,QC
Summary
Experienced Tech Sales Professional with 5+ years in the technology sector, eager to transition into Product Management. Skilled in client engagement and market analysis, with a proven ability to translate customer needs into effective technological solutions. Strong technical knowledge and market insight, coupled with excellent communication and strategic planning abilities. Adept at collaborating with cross-functional teams to meet business goals.
Overview
8
8
years of professional experience
Work History
Strategic Account Manager
Lightspeed POS
04.2024 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Averaging above 150% on my NRR goals
Senior Account Manager
Lightspeed Commerce
Montreal, QC
08.2021 - 04.2024
- Acting as the lead point of contact for a portfolio of retailers, particularly in the NoAM region
- Understanding the objectives of each retailer and introducing them to Lightspeed’s suite of products and integrations to help them achieve their goals.
- Oversaw 1500+ accounts and worked diligently to meet and exceed performance goals every fiscal year.
- FY2021 = 128%
- FY2022 = 131%
- FY2023 = 127%
Business Consultant
Lightspeed Commerce
Montreal, QC
06.2020 - 08.2021
- Migrated over 600 stores from our legacy platform to our flagship platform as their business consultant
- Assessed customer projects against budgets and timelines, keeping team and assignments on task.
- Performed post-launch analyses to measure success of migration and ensure customer retention.
Customer Growth Specialist
Lightspeed Commerce
Montreal, QC
02.2020 - 06.2020
- Contacting and qualifying customers, often through cold-calling
Sales Operations Specialist
Lightspeed Commerce
Montreal, QC
04.2018 - 02.2020
- Oversaw and organized sales data, ensuring accuracy and accessibility for the sales team. Regularly reported on sales performance, campaign results, and analyzed trends to inform strategic decisions.
- Acted as a key liaison between sales, marketing, finance and product development teams. Assisted in the integration of new technology solutions and platforms to streamline sales operations.
Financial Services Representative
National Bank
Montreal, QC
03.2016 - 04.2018
Education
Bachelors - Commerce
Concordia University
Montreal, QC04-2018
Skills
- Excellent Communication Skills
- Salesforce, Zendesk and Mondaycom proficiency
- Critical Thinking
- Leadership and Team Collaboration
- Prioritization and Execution
- Revenue Generation
Accomplishments
- FY2020,FY2021&FY2022 Lightspeed President's club winner
Languages
English
Native/ Bilingual
French
Professional
Tamil
Native/ Bilingual
Timeline
Strategic Account Manager
Lightspeed POS
04.2024 - Current
Senior Account Manager
Lightspeed Commerce
08.2021 - 04.2024
Business Consultant
Lightspeed Commerce
06.2020 - 08.2021
Customer Growth Specialist
Lightspeed Commerce
02.2020 - 06.2020
Sales Operations Specialist
Lightspeed Commerce
04.2018 - 02.2020
Financial Services Representative
National Bank
03.2016 - 04.2018
Bachelors - Commerce
Concordia University
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