Abby Riddell
Medicine Hat
Summary
Highly organized and adaptable team leader, proficient in strategic planning and project management. Experienced in supporting diverse populations, providing excellent customer service skills. Ability to be a self-sufficient problem solver with a focus on personal leadership. Reliable and flexible, comfortable moving between worlds. A positive and personable attitude, ensuring a respectful workplace, contributing to a cohesive and productive team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Backup Team Lead, Environmental Services
Bow Island Health Centre
01.2024 - Current
- Organizing staff workloads, providing direction and guidance to staff, and ensuring all duties are completed according to AHS standards
- Working with management for scheduling, hiring and training, and staff meetings
- Corresponding with other departments and contractors of AHS, in person, over the phone or via email
- Filing and organizing shipping invoices, hiring documents, monthly reports and other important documents
- Ordering and delivery of cleaning supplies and linen site-wide as needed based on quantity and patient capacity
- Performing laundry services for long-term residents
- Collecting and organizing bio-hazardous wastes for transport
- Ensuring up-to-date training and information for staff about AHS policies and processes
Environmental Services I
Bow Island Health Centre
02.2023 - Current
- Performing up to standard routine cleaning of public spaces, patient rooms and patient-care areas
- Ability to meet the needs of different departments of the Bow Island Health Centre, with a primary focus working in the Long-Term Care centre, engaging with and providing a positive, personable experience for the elderly residents with ranging health issues
- Up-to-date training in procedures and protocols for essential sanitization of Isolation areas requiring proper PPE
- WHMIS training to ensure safe handling of industrial cleaning chemicals
- Working together as a team to balance workload in a fast-paced environment
- Properly organizing and disposing of waste as per the AHS policy guidelines
- Ensuring a clean and pleasant experience for hospital visitors, guests and staff
Travel Counsellor
Visitor Information Centre
05.2022 - 08.2023
- Consulted large numbers of visitors every day on travel options, accommodations, and local attractions in Southern Alberta
- Provided information about travel within all of Alberta and western Canada for first-time and returning visitors
- Fulfilled over-the-phone requests for information pamphlets from other Visitor Information Centres in Alberta, as well as packing and shipping orders of Bow Island information pamphlets to other Information Centres as requested
- Handled change and quantity of Town of Bow Island merchandise sold in-store
- Promoted community events for the Town of Bow Island around the Southeast area and on social media platforms
- Created a personal and memorable tourism experience for visitors
Painter & General Labourer
Public Works
01.2023 - 05.2023
- Worked as a part of the Public Works crew to prepare for the upcoming summer season including maintenance of the outdoor pool, Visitor Information Centre, and public parks
- Routine cleaning of multiple community centres including the ice rink, Public Works office, Visitor Information Centre, and outdoor pool
- Painted the Public Works shop offices, all areas of the ice rink including viewing areas and change rooms, as well as picnic tables and other outdoor furniture for the parks
Grocery Clerk
Len's Foods
08.2020 - 08.2021
- Oversaw different areas of the store, including produce preparation, stocking, and freight deliveries while assisting customers on the floor
- Operated till and packed grocery orders in a timely manner
- Cut and prepared various types of meats and produce per customer request
- Made vehicle deliveries of groceries, catering, and 5-gallon jugs of water
Sandwich Artist
Subway
03.2019 - 03.2021
- Served and operated till for customers in-store, and over the phone for mobile or catering orders
- Adhered to customer requests while preparing food following official Subway guidelines
- Maintained a sanitary and professional work area at all times
- Actively monitored food for safety and quality
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Student Volunteer
Senator Gershaw School
09.2018 - 06.2021
- Head of the Graduation Decorating Committee in 2021, budgeting and designing the stage and common areas according to a specific theme
- Member of the Student Wellness Committee from 2018-2020, organized school-wide events to improve student morale and community
- Volunteer stage hand for productions of the Grade 11 play from 2019-2021, staying after school hours to assist stage design and makeup for the performers
- Assisted in various school fundraisers, sports tournaments, and other student activities
Volunteer Lifeguard & Swimming Instructor
Bow Island Swimming Pool
06.2016 - 08.2018
- Assisted the senior lifeguards with teaching swimming lessons to large numbers of students ranging from the lowest to highest levels of swimmers
- Implemented skills acquired from completing Bronze Cross and Medallion courses to teach swimming and CPR practices safely and accurately
- Shadowed lifeguards on deck, ensuring swimmer safety by vigilantly monitoring pool area and enforcing rules
- Performed lifeguard duties such as testing pool water and adding necessary chemical quantities to maintain safe water conditions
- Cleaned, and maintained pool deck and change rooms frequently
Recreational Therapy Volunteer
Bow Island Health Centre
06.2016 - 01.2018
- Assisted recreational therapist in coordinating special events and programs, such as outdoor and indoor group activities for long-term residents and their families
- Supported fun, smooth-running occasions for residents such as holiday parties, Birthday parties, family BBQs and field trips
- Visited weekly with long-term residents one-on-one, talking with them or playing board games
- Promoted upcoming special events within the Bow Island Health Centre and generated ideas for future activities
Education
Bachelor of Arts - Psychology
University of Calgary
Calgary, AB12.2022
High School Diploma - undefined
Senator Gershaw School
Bow Island, AB06.2021
Skills
- Leadership
- Conflict Resolution
- Team Player
- Strong Work Ethic
- Communication
- Customer Service
- Detail Oriented
- Microsoft & Digital Design Applications
Certification
- AGLC Proserve, Liquor Staff Training - 02/01/25
Timeline
Backup Team Lead, Environmental Services
Bow Island Health Centre
01.2024 - Current
Environmental Services I
Bow Island Health Centre
02.2023 - Current
Painter & General Labourer
Public Works
01.2023 - 05.2023
Travel Counsellor
Visitor Information Centre
05.2022 - 08.2023
Grocery Clerk
Len's Foods
08.2020 - 08.2021
Sandwich Artist
Subway
03.2019 - 03.2021
Student Volunteer
Senator Gershaw School
09.2018 - 06.2021
Volunteer Lifeguard & Swimming Instructor
Bow Island Swimming Pool
06.2016 - 08.2018
Recreational Therapy Volunteer
Bow Island Health Centre
06.2016 - 01.2018
High School Diploma - undefined
Senator Gershaw School
Bachelor of Arts - Psychology
University of Calgary
Similar Profiles
Rita WarsonRita Warson
Undergraduate Nursing Employee at Bow Island Health CentreUndergraduate Nursing Employee at Bow Island Health Centre
Jaime MigwansJaime Migwans
Community Health Worker - Summer Student at Walpole Island Health CentreCommunity Health Worker - Summer Student at Walpole Island Health Centre
Jay HiebertJay Hiebert
Lumber Yard Worker at Bow Island Building SupplyLumber Yard Worker at Bow Island Building Supply