Salamot Abby Mustapha
Toronto,Ontario
Summary
Compassionate & diligent support worker with extensive background in providing essential care and support to individuals in need. Proven ability to assist with daily activities and foster safe and comfortable environment. Demonstrated skills in patient care and effective communication.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
ParaMed Home Health Care
09.2024 - 01.2025
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors
- Worked with manager and supervisor to plan and coordinate production schedules
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly
Personal Support Worker
ParaMed Home Health Care
04.2021 - 08.2024
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Developed trust-based relationships with clients through active listening and empathetic communication skills
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises
- Trained and coordinated work of new support workers
Care Giver
Home Instead Senior Care Inc.
02.2020 - 03.2021
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Cared diligently for Client who have risk for fall, Clients with Dementia and Alzheimer
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
- Administered/Reminded client to take medication as directed by physician
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Planned, prepared and served meals and snacks according to prescribed diets
"Diamond Tier" Customer Service Representative Advisor I
Concentrix
01.2019 - 01.2020
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on promotions and new products offered
- Specialized on Partner's account, payment and trips
- Make at least 50 calls with an average handled time of 8 minutes to solve and escalate situations in a day
- Give advise and suggestions to Partners when needed
- Also helped in assisting new agents feeling comfortable on the phone
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Experienced few lessons about IEX scheduling with Christopher
Brand Associate
Old Navy
11.2018 - 01.2019
- Generated brand awareness and positive product impressions to increase sales
- Folded and arranged astonishing range of merchandise in attractive displays to drive sales
- Handled the walkie-talkie
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Assisted customers with selecting available items based on individual requirements
Caregiver
Mvencare
01.2017 - 09.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
Customer Service Representative
Urban Terrain Newark Inc
08.2015 - 12.2016
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promotions
- Designed displays to make the store experience interactive, engaging and reassuring
- Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas
Education
Human Resources Management
CANADIAN COLLEGE
North York11-2024
Business Management
CDI COLLEGE
Mississauga, ON01-2022
Personal Support Worker
CLI COLLEGE
North York09-2020
Skills
- Problem-solving
- Strong work ethics
- Documentation and reporting
- Verbal and written communication
- Teamwork and collaboration
- Hoyer lift Trained
- Mobility assistance
- Privacy and confidentiality
- Compassionate care
- Schedule management
- Multiple Screen Experienced
Timeline
Scheduling Coordinator
ParaMed Home Health Care
09.2024 - 01.2025
Personal Support Worker
ParaMed Home Health Care
04.2021 - 08.2024
Care Giver
Home Instead Senior Care Inc.
02.2020 - 03.2021
"Diamond Tier" Customer Service Representative Advisor I
Concentrix
01.2019 - 01.2020
Brand Associate
Old Navy
11.2018 - 01.2019
Caregiver
Mvencare
01.2017 - 09.2018
Customer Service Representative
Urban Terrain Newark Inc
08.2015 - 12.2016
Human Resources Management
CANADIAN COLLEGE
Business Management
CDI COLLEGE
Personal Support Worker
CLI COLLEGE
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