Abby Marshall
Program Activity Leader
Whitby
Summary
Dynamic Program Activity Leader with a proven track record at Boys and Girls Club, excelling in activity planning and fostering inclusivity. Recognized for enhancing participant satisfaction through innovative programming and effective teamwork. Strong leadership and exceptional communication skills, complemented by first aid certification, ensure a safe and engaging environment for all.
Energetic and adaptable with passion for creating engaging activities. Knowledgeable in event planning and coordination, bringing effective communication and organizational skills. Committed to fostering positive environment and enhancing participant experiences.
Overview
1
1
year of professional experience
1
1
Language
Work History
Program Activity Leader
Boys and Girls Club
09.2024 - Current
- Organized activities for students and created welcoming and supportive environment to encourage participation.
- Administered peck system to communicate effectively with students with exceptionalities.
- Promoted inclusivity through developing activities suitable for participants with varying abilities and backgrounds.
- Enhanced team communication by implementing regular team meetings and check-ins.
- Managed supplies inventory to ensure the availability of required materials for each activity session.
- Kept activity rooms and equipment organized and clean.
- Cultivated a positive environment by enforcing safety rules and guidelines during every activity session.
- Collaborated with fellow staff members to create innovative and engaging activities for all age groups.
- Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
- Collaborated with administration to assess needs and develop initial ideas.
- Coordinated special events, enhancing the overall activity program experience for participants.
- Ensured timely setup of equipment and spaces, facilitating smooth transitions between daily activities.
- Increased parent satisfaction by maintaining open communication channels and providing regular updates on children''s progress.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Managed safety concerns and adhered to all compliance requirements.
- Provided exceptional customer service, addressing any concerns or issues promptly and effectively.
- Developed a more efficient activity schedule, resulting in increased participant satisfaction.
- Adapted quickly to unforeseen circumstances or challenges during activity sessions, demonstrating flexibility and problem-solving skills.
- Mentored new staff members, fostering teamwork and professional growth within the organization.
Co-op Hostess
Whiskey John
09.2025 - 10.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Opened and closed seating sections according to volume of guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Volunteer
Salvation Army Thrift Store
07.2024 - 08.2024
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
Education
No Degree -
Brooklin High
Whitby, ON 05.2001 -
Skills
Safety awareness
Activity planning
Event planning
Event organization
Safety
Strong leadership
First aid skills
Effective teamwork
Mobility support
Relationship building
Flexibility
Customer service
Recordkeeping skills
Project management
Social perceptiveness
Records coordination
Calendar management
Program development
Arts and crafts planning
Teamwork
Collaboration
Task prioritization
Friendly, positive attitude
Problem-solving
Time management
Problem-solving abilities
Team leadership
Multitasking
Cleaning and sanitizing
Excellent communication
Health and wellness
Adaptability and flexibility
Leadership development
Effective communication
Active listening
CPR certification
Attention to detail
Professionalism
First aid certification
Youth mentoring
Timeline
Co-op Hostess
Whiskey John
09.2025 - 10.2025
Program Activity Leader
Boys and Girls Club
09.2024 - Current
Volunteer
Salvation Army Thrift Store
07.2024 - 08.2024
No Degree -
Brooklin High
05.2001 -