Abby Machibroda

• Maintained expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
• Enhanced bar revenue by creating signature cocktails that became best-sellers.
• Assisted with inventorying beverage stock and bar supplies.
• Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
• Prepared classic, modern, and unique cocktails for each customer.
• Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
• Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.

Served high customer volumes during special events, nights, and weekends.

• Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
• Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Demonstrated excellent problem-solving skills by addressing operational challenges that arose throughout each shift.
• Promoted positive working atmosphere by encouraging teamwork among staff members during busy morning shifts.
• Trained new team members on breakfast procedures, ensuring consistency in quality and service.

• Kept bar presentable and well-stocked to meet customer needs.
• Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

• Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.