Abby Lucas
Port Alberni
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
13
13
years of professional experience
Work History
Shift Manager
Noodlebox
02.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Sales Associate
The Port Alberni Cannabis Club
11.2016 - 11.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Breakfast Line Cook
Turtle Beach Cafe
11.2015 - 01.2017
- Collaborated with culinary team to develop new, innovative breakfast menu items that drove guest interest and repeat business.
- Improved teamwork among fellow line cooks through effective communication and collaboration during busy shifts.
- Contributed to an increase in positive online reviews due to exceptional attention to detail in presentation and taste of prepared meals.
- Contributed to a positive work atmosphere with a strong work ethic, high levels of reliability, and a willingness to take on additional tasks as needed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Food Service Worker
Maggs 99 Fired Chicken and Mexican Cantina
04.2015 - 11.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Food Service Worker
The Keg Steakhouse + Bar
01.2014 - 03.2015
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Optimized food presentation to enhance customer dining experience.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Sales Associate
Once Upon A Child
09.2013 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Food Service Worker
A&W
04.2012 - 09.2013
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
Education
High School Diploma -
Hunting Hills Highschool
Red Deer, AB01-2014
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Energetic and enthusiastic
- Relationship building
- Interpersonal skills
- Inventory control
Timeline
Shift Manager
Noodlebox
02.2020 - Current
Sales Associate
The Port Alberni Cannabis Club
11.2016 - 11.2018
Breakfast Line Cook
Turtle Beach Cafe
11.2015 - 01.2017
Food Service Worker
Maggs 99 Fired Chicken and Mexican Cantina
04.2015 - 11.2015
Food Service Worker
The Keg Steakhouse + Bar
01.2014 - 03.2015
Sales Associate
Once Upon A Child
09.2013 - 01.2014
Food Service Worker
A&W
04.2012 - 09.2013
High School Diploma -
Hunting Hills Highschool
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