Abby Diego
Los Angeles
Summary
Detail- oriented and customer-focused financial services professional with experience managing daily cash operations, supervising staff, and delivering exceptional customer service in a high volume check cashing environment. Proven ability to handle large cash transactions accurately, resolve customer concerns efficiently and maintain compliance with financial policies and procedures. Seeking to leverage leadership and cash handling expertise in a Bank Teller position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Continental Currency Services Inc.
Los Angeles, CA
05.2015 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Manage daily operation of high-volume check cashing, wire transfers, loans, DMV transactions, bill payments, money orders and foreign currency exchange.
- Supervise, train and schedule team members to ensure efficient and complaint service.
- Balance cash drawers and verify daily deposits.
- Ensure compliance with state and federal financial regulations.
- Resolve customer concerns and discrepancies professionally and promptly.
- Monitor inventory and maintain security procedures to prevent loss or fraud.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Los Angeles Teacher Preparatory High School
Los Angeles, CA06-2015
Skills
- Cash handling and drawer balancing
- Customer service excellence
- Financial recordkeeping
- Fraud prevention awareness
- Compliance & regulatory adherence
- Team leadership & training
- Problem resolution attention to detail
- Microsoft Office & POS System
- Bilingual in Spanish
- Proficient with a 10-key by touch calculator
- Store opening and closing
Certification
Anti-Money Laundering (AML) Training
Timeline
Store Manager
Continental Currency Services Inc.
05.2015 - Current
High School Diploma -
Los Angeles Teacher Preparatory High School