Summary
Overview
Work History
Education
Skills
Education Certifications
Skills And Accomplishments
Timeline
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Abby Lavigne

Munster,ON

Summary

Dedicated and passionate about providing lasting customer satisfaction by delivering quality services and unparalleled support. Committed to maintaining professional relationships. Motivated team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.

Overview

6
6
years of professional experience

Work History

Future EDge Program Coordinator

Carleton University
01.2024 - Current
  • Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answer incoming phone calls and emails to process requests and questions regarding the professional development programs to participants and instructors.
  • Increase customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Distribute invoices and receipts when necessary to program participants.

Registrarial Assistant

Carleton University
10.2022 - 01.2024
  • Communicated and responded to enquiries regarding the various services offered by the Registrar's Office by phone and email, as well as in-person inquires.
  • Referred clients to the proper team and/or department when the enquiry is outside the bound of our services.
  • Processed applications for Special Students.
  • Ability to follow verification processes for identity in support of the Freedom of Information and Protection of Privacy Act (FIPPA).
  • Knowledge and experience navigating Banner.
  • Contributed to employee training initiatives.

Server

Montana's BBQ & Bar
09.2021 - 10.2022
  • Ensured prompt and accurate service by greeting guests, taking orders accordingly, and making recommendations when required
  • Proficient in utilizing the POS to process guests' orders, complete payment transactions, and issue receipt.
  • Provided attentive and personalized service to enhance guest experiences.

Interlock Labourer (Seasonal)

Rydan Custom Stoneworks
05.2021 - 09.2021
  • Effectively worked with a team of labourers, completing landscaping and interlock projects of varying complexity.

Front-end Cashier

Moncion's Independent Grocer
03.2018 - 05.2021
  • Trained new employees in a friendly and professional manner.
  • Provided outstanding customer service by engaging in an enthusiastic, welcoming manner.
  • Performed routine inspections and ensured a clean work environment.
  • Resolved customer issues in a calm, collected manner.
  • Verified all customers were of legal age when selling tobacco, alcohol, and lottery products.
  • Communicated company policies in a polite and courteous manner.
  • Collaborated with others in a team environment to provide solutions, ensuring an efficient workplace.

Education

Bachelor of Arts - Human Rights And Law

Carleton University
Ottawa, ON
06.2022

Skills

  • Office Administration
  • Proactive mindset
  • Program Management
  • Customer Service
  • Problem-solving abilities
  • Client Relations
  • Customer satisfaction measurement

Education Certifications

  • Bachelor of Arts, Honours, Law, 2018, 2022, Carleton University, 06/01/22, Graduated, Received Academic Entrance Scholarship, Received Bachelor of Arts Academic Scholarship


Skills And Accomplishments

Communication 

Exceptional written communication skills acquired through the production of various comprehensive assignments. Ability to deliver well-received presentations on a variety of topics. Effectively communicate company policies in a polite and professional manner.

Organization 

 Effectively multitask and prioritize time-sensitive projects, presentations, and assignments in a professional manner. Demonstrate the ability to effectively balance an increased academic workload and meet deadlines while balancing part-time employment and extra-curricular activities. 

Research and Technical 

Proficiently navigate libraries and databases for research purposes, Ability to critically and carefully analyze complex documents and texts to identify key themes, Knowledge of Microsoft Word, OneNote, Excel, and PowerPoint


Timeline

Future EDge Program Coordinator

Carleton University
01.2024 - Current

Registrarial Assistant

Carleton University
10.2022 - 01.2024

Server

Montana's BBQ & Bar
09.2021 - 10.2022

Interlock Labourer (Seasonal)

Rydan Custom Stoneworks
05.2021 - 09.2021

Front-end Cashier

Moncion's Independent Grocer
03.2018 - 05.2021

Bachelor of Arts - Human Rights And Law

Carleton University

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Abby Lavigne