Abby Karn
Waterloo
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
Work History
Cottage Rental Owner
Birch Leaf Cottages
06.2020 - Current
- Full range of design and customer service including:
- Booking and receiving payment
- Addressing concerns and issuing refunds
- Arranging repairs and collaborating with subcontractors
- Yearly cleaning, maintenance, and winter preparations
- Sourcing and placement of furniture
- Tracking spending and maintaining a budget
- Ongoing upkeep and improvements of interior functions
Interior Designer
Self empLoyed
09.2016 - Current
- Full range of design including:
- Paint color selections
- Sourcing, purchasing and displaying accessories in vignette form
- Sourcing and placement of furniture
- Tracking spending and maintaining a budget
- Ongoing upkeep and improvements of interior functions
- Home Designer Pro drawings and renderings
Customer Service and Sales
expressions on king
09.2018 - 06.2019
- Cashier and answering phone
- Assisting customers with choosing color and mixing paint choice
- Cleaning showroom and maintaining displays
- Receiving deliveries and stocking merchandise
Customer Service Representative
Ontario Disability Support Program
03.2004 - 09.2006
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational processes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Construction Engineering-Architecture - Design of commercial and residential buildings
Conestoga College
04.2003
Residential Interior decorating - Designed interiors of residential buildings
Conestoga College
04.2023
Skills
- Customer service
- Communication
- Teamwork
- Order and design
- Organization
- Prioritization
- Attention to detail
- Accuracy
- Proficiency in Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Computer programs
Websites
Additional Interests
I am married with 3 teenage kids. We own 3 cottages on the South Bruce Peninsula and enjoy spending time there in addition to renting them out to supplement the cost. In my personal spare time, I enjoy reading, crafting with natural materials and antique hunting. Using created and found pieces to create unique vignettes is one way I enjoy channeling my creative energy. I have purchased and am learning to use Home Designer Pro, a version of Chief Architect. With its floor plan and 3D rendering capabilities, it is an extensive program, and I find it intuitive and enjoyable. Working in a team environment has always been a positive for me. Collaboration and joint input are welcome aspects of teamwork. Remote work also has its bonuses for productivity and focus.
Languages
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Interior Design
- Experimenting with different creative mediums, like rope, wire, and fabric, to expand skills and techniques
Timeline
Cottage Rental Owner
Birch Leaf Cottages
06.2020 - Current
Customer Service and Sales
expressions on king
09.2018 - 06.2019
Interior Designer
Self empLoyed
09.2016 - Current
Customer Service Representative
Ontario Disability Support Program
03.2004 - 09.2006
Residential Interior decorating - Designed interiors of residential buildings
Conestoga College
Construction Engineering-Architecture - Design of commercial and residential buildings
Conestoga College
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