Abby Jones
Richer
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Moments By MacPhail
09.2022 - Current
- Supervised personnel and directed in wedding task administration and completion.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Scheduled appointments with potential clients to discuss wedding plans.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Utilized social media to promote events and increase attendance.
- Monitored and controlled event expenditures to meet budgets.
- Email management
Truck Dispatcher
XTREME EXPRESS
10.2021 - 08.2022
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Pool Support
Lakeside Wellness Center
05.2020 - 09.2020
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Monitored access to entry and exit points to avoid congregating.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Attentively monitored swimmers to identify distress.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Vet Technician
PetLand
02.2019 - 06.2019
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
Education
No Degree -
Cuyahoga Community College
Cuyahoga, OhioHigh School Diploma -
Revere High School
Bath, Ohio06.2015
Skills
- Customer Service
- Excel Spreadsheets
- Microsoft Office
- Self Starter
- Phone Call Answering
- Project Planning
- Coordination
- Customer Service and Assistance
- Venue Selection
- Critical Thinking
- Social Content Planning
- Social Media Best Practices
- Social Ad Campaigns
- Mobile Marketing
- Increasing Engagement
- Content Development
Basketball
I have played basketball since I was in high school. It quickly became a passion of mine that I still develop to this day.
Music
I have been playing musical instruments since Grade 5. The passion and desire I feel towards the arts has always positively impacted my life and professional career. Having learned everything by ear shows my dedication to my craft.
Timeline
Administrative Assistant
Moments By MacPhail
09.2022 - Current
Truck Dispatcher
XTREME EXPRESS
10.2021 - 08.2022
Pool Support
Lakeside Wellness Center
05.2020 - 09.2020
Vet Technician
PetLand
02.2019 - 06.2019
No Degree -
Cuyahoga Community College
High School Diploma -
Revere High School
Similar Profiles
Melody MendisMelody Mendis
Teaching Artist/MMFL at MacPhail Center For MusicTeaching Artist/MMFL at MacPhail Center For Music
Justin WilliamsJustin Williams
CONTRACTOR/INSTALLING AND MOVING APPLIANCES at Moments notice expressCONTRACTOR/INSTALLING AND MOVING APPLIANCES at Moments notice express
Skylar TiptonSkylar Tipton
Preschool Teacher at Magic Moments AcademyPreschool Teacher at Magic Moments Academy