Abby Girma
Vancouver,BC
Summary
ABBY GIRMA Seeking a full-time position in the IT sector, where I can utilize my versatile skills while developing a meaningful
career.
PROFESSIONAL SUMMARY Over 10+ years of experience in the customer service industry Proficient in MS Word, Access, Outlook, Excel, and PowerPoint, with good data skills Excellent problem-solving and communication skills, ensuring efficient resolution of all client concerns Responded to customer inquiries in person and over the phone, using a client-centered approach to identify concerns and resolve issues in a professional manner.
Overview
6
6
years of professional experience
Work History
Customer Support
Telus Telecommunications, Mobility & Home Services
01.2017 - 05.2021
- Educating customers about products and services offered by TELUS
- Taking inbound calls to solve customer inquiries and concerns
- Listening to and understanding customer needs, and answering any questions client may have
- Providing great customer experience while keeping customer information confidential
- Account management and level one tech troubleshooting support
- Providing virtual chat support and managing emails
- Researched and identified solutions to technical problems.
Customer Service Associate
Arts Commons Box Office
01.2015 - 05.2021
- Sell tickets in person and over phone using Tessitura system
- Balance and account for cash and credit card receipts from sales transactions
- Responded to customer inquiries related to services and promptly addressed issues or complaints
- Assisted customers in choosing seats, guiding and recommending options via seating map
- Greeted customers with smile and provided friendly, knowledgeable service
- Worked effectively in fast-paced environment
Client Service Associate
Salvation Army, Men's Addiction Recovery Centre
01.2015 - 01.2017
- Providing day-to-day support to clients
- Assessing clients' needs and eligibility for specific services
- Maintaining statistics and preparing monthly reports
- Collaborating with other social agencies and healthcare providers involved with clients
- Gathering information and preparing reports or case histories on clients in client database
- Ensuring that all parolees sign in and out and are present for their curfew
- Answering phone inquiries and providing clients with bedding and dinner
- Dispensing medication to client.
Education
Travel And Tourism Diploma - Travel And Tourism
Canadian Tourism College
Vancouver, BC01.2014
Skills
- Emotional intelligent
- Adaptability
- Critical Thinking
- Active listening
- Social media
- Marketing
Timeline
Customer Support
Telus Telecommunications, Mobility & Home Services
01.2017 - 05.2021
Customer Service Associate
Arts Commons Box Office
01.2015 - 05.2021
Client Service Associate
Salvation Army, Men's Addiction Recovery Centre
01.2015 - 01.2017
Travel And Tourism Diploma - Travel And Tourism
Canadian Tourism College
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