Abby Drury
Saskatoon,Canada
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
Work History
Stylist Sales Associate
Maurices
10.2023 - Current
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Act as Health & Safety representative for associates by completing monthly inspections, holding safety meetings, and working with management to decrease and evaluate risks.
Receptionist
Totally Blasted
04.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Establish and Implement polices and procedures for office work.
- Confirmed appointments, communicated with clients and vendors, and updated client records.
- Created and managed purchase orders, invoicing, and payments to vendors within strict timelines.
- Kept reception area clean and neat to give visitors positive first impression.
Commercial Cleaner
Davies & Drury Chartered Professional Accountants
03.2017 - 12.2022
- Handled equipment, chemicals and materials properly and with caution
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Delivered quality customer service to address urgent needs and cleaning requests
- Used time management and efficient cleaning methods to meet deadlines
BackShop
Riverside Country Club
05.2020 - 10.2022
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls
- Increased customer satisfaction by providing water, towels, and balls to golfers
- Organized and arranged golfers' tee times to keep course activities running smoothly
- Prepared numerous golf carts by stocking pencils, tees, scorecards and towels as well as sanitizing to COVID safe levels
- Used picker tractor to recover range balls
Bilingual Registration Agent
Aurora Medical
01.2021 - 08.2021
- Informed clients of policies and procedures in both English and French.
- Maintained accurate records of client communications, transactions, policies, medical forms, and other relevant documentation for seamless operations within the agency
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Marion M. Graham Collegiate Institute
Saskatoon, SK06.2020
Skills
- Customer service
- Troubleshooting
- Detail-oriented
- Analytical skills
- Multitasking abilities
- Excellent work ethic
- Interpersonal Communication
- Organization
Languages
French
Timeline
Receptionist
Totally Blasted
04.2024 - 12.2024
Stylist Sales Associate
Maurices
10.2023 - Current
Bilingual Registration Agent
Aurora Medical
01.2021 - 08.2021
BackShop
Riverside Country Club
05.2020 - 10.2022
Commercial Cleaner
Davies & Drury Chartered Professional Accountants
03.2017 - 12.2022
High School Diploma -
Marion M. Graham Collegiate Institute
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