Abby Cumberland
Edmonton,AB
Summary
Enthusiastic and motivated individual who enjoys creating positive experiences and environments for both employees and guests/clients. Consistently recognized for goal-orientation, sales skills, and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
PetValu
09.2022 - Current
- Greet customers upon arrival to begin their shopping experience
- Process transactions via POS system
- Create product displays to accommodate active promotions and flyers
- Stock shelves with bags, cans, and other pet supplies ranging between 2lbs - 50lbs
- Engage with customers and their individual needs to locate the product that best suits their situation
- Clean shelves, cash desks, and break room according to the company's cleaning standards (includes handling chemicals and other cleaning supplies)
- Produce both personal and team goals to reach sales, donation, and loyalty goals
- Process returns, exchanges and refunds in accordance with store policy
- Assist in unloading the pallets during delivery days
- Engage in training programs to further my knowledge on the store, products, and workplace skills
Crew Member, Guest Experience Leader
McDonalds
04.2021 - 08.2022
- Greeted customers and handled payments with a POS system
- Operated drive-thru services which included handling payments, taking orders, and presenting orders in a friendly and orderly manner
- Prepared classic and updated menus to fulfill customer orders
- Prepared beverages to fulfill customer requests
- Maintained a clean dining area, restrooms, and kitchen work stations by sweeping, mopping, wiping and disinfecting counter/tabletops, and disposing of garbage
- Worked with a team to keep up with smooth operations and meet our store goals and high standards of customers during rushes
- Handled customer complaints, concerns, and requests efficiently and affectively
- Engaged with customers to provide a comfortable and joyful experience
- Trained new members how to properly use equipment, handle transactions, take orders, and clean according to protocols
- Set up promotional signs, decorations, and complimentary gifts according to events and promotions
Shop Assistant
RMX Digital
04.2017 - 07.2022
- Followed cleaning protocols to maintain a safe, healthy, and comfortable work environment
- Followed task lists to ensure custom products were produced on-time to present to the customers
- Assisted in the set-up and take-down of photoshoot sets
- Mascot appearances
- Prepare and output photo orders
- Assist customers with inquiries
Babysitter
Varying Employers
07.2016 - 06.2017
- Prepared snacks and meals for children
- Tidied house
- Assisted children with hygienic routines (brushing teeth, washing, and dressing)
- Assisted children with homework assignments and projects
- Played games, worked on puzzles, and read books to young children
- Communicated about tasks, rules, and protocols to provide the best child-care possible
- Engaged in meaningful conversations with both the children and parents to ensure a comfortable and friendly bond
- Engaged in physical activity with children to encourage both physical and mental stimulation
- Ensured safety of children in all activities
Library Volunteer
Naicam Public Library
07.2016 - 09.2016
- Shelved books and films in alphabetical order and by genre
- Shared recommendations to ensure a positive experience for guests
- Located books, magazines and films according to patron requests
- Maintained a clean an safe library environment for customer comfort and safety
Animal Rescue Organization Volunteer
Bright Eyes Dog Rescue
- Cared for dogs in the proper manner; this includes taking them outside, feeding them, and providing opportunities for and engaging in physical activity with them
- Spoke to people about information regarding the organization including information about adoption, fostering, volunteering, and animal care
- Assisted with special events and programs including engaging with guests and setting up/taking down booths
Education
Bachelor of Arts - English, Psychology
University of Alberta
Edmonton, AB04.2026
High School Diploma -
Thom Collegiate
Regina, SK06.2022
Skills
- Organized
- Punctual
- Basic computer knowledge
- POS experience
- Research skills
- Cleaning
- Visual learner
- Basic math skills
- Team player
- Food preparation and service
- Good communicator to employees/employers and customers
- Open to learning and practicing a variety of skills
Languages
English
Native or Bilingual
Accomplishments
- Grade 9, 10, 11 and 12 honor roll
- Junior Girls Volleyball Leadership Award
- SRC Minor Award
- Kathleen Bowler Award
Hobbies
- Music/Singing
- Reading a variety of materials
- Animal care (my pets are like my children!)
- Attending the gym
- Spending quality time with friends and family
Certification
- ProServe
Timeline
Sales Associate
PetValu
09.2022 - Current
Crew Member, Guest Experience Leader
McDonalds
04.2021 - 08.2022
Shop Assistant
RMX Digital
04.2017 - 07.2022
Babysitter
Varying Employers
07.2016 - 06.2017
Library Volunteer
Naicam Public Library
07.2016 - 09.2016
Animal Rescue Organization Volunteer
Bright Eyes Dog Rescue
Bachelor of Arts - English, Psychology
University of Alberta
High School Diploma -
Thom Collegiate
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