Abby Collado
Los Angeles
Summary
Dependable and self-motivated instructional aid with over 10 years of experience in activity coordination and customer service. Known for exceptional teamwork, problem-solving abilities, and a commitment to continuous improvement in diverse environments.
Adaptable professional with extensive experience in front desk management and team collaboration. Proven ability to streamline operations and enhance customer satisfaction through effective communication and attention to detail.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Instructional Aid
Downey Unified
Downey, CA
09.2016 - Current
- Demonstrated self-motivation while managing tasks independently.
- Skilled at working independently and collaboratively in a team environment.
- Worked independently and collaborated effectively within team settings.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Receptionist
BodibyBOBBi
Los Angeles, CA
08.2020 - 07.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate calendar management for staff members.
- Implemented filing systems to streamline document retrieval, enhancing office efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
Activity Coordinator
Social Vocational Services
Torrance, CA
02.2006 - 09.2016
- Designed and implemented engaging activities tailored to client needs.
- Developed and maintained schedules for diverse recreational programs and events.
- Trained and mentored staff on best practices in activity facilitation and client interaction.
- Collaborated with multidisciplinary teams to enhance service delivery and client satisfaction.
- Evaluated program effectiveness, incorporating feedback for continuous improvement.
- Advocated for client interests in program development discussions, promoting inclusive practices.
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
Education
High School Diploma -
Huntington Park High School
Huntington Park, CASkills
- Empathetic communication
- Problem-solving
- Attention to detail
- Time management
- Adaptive teaching methods
- Teamwork and collaboration
- Excellent communication
- Calm under pressure
- Dependable and responsible
- Organizational skills
- Problem resolution
- Crisis intervention techniques
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Receptionist
BodibyBOBBi
08.2020 - 07.2024
Senior Instructional Aid
Downey Unified
09.2016 - Current
Activity Coordinator
Social Vocational Services
02.2006 - 09.2016
High School Diploma -
Huntington Park High School