Abby Almario
CALGARY
Summary
Highly motivated finance professional with a strong foundation in collection processes and payment tracking. Known for reliability and adaptability in dynamic environments. Brings valuable skills in conflict resolution and account management. Consistently fosters a collaborative team atmosphere, instrumental in achieving key objectives throughout career.
Overview
17
17
years of professional experience
Work History
Collection Clerk/Acting Senior Clerk
City of Winnipeg Water & Waste Department
02.2019 - Current
- Review delinquent accounts and determine an approach for collection which includes water turn off, addition of unpaid charges to property taxes or sending the account to a contracted collection agency
- Search various documents and sources to gather information
- Review and process all bankruptcies for the department
- Process refunds where applicable
- Review automated notifications to ensure notice is correct and appropriate
- Provide coverage during absences for the Senior Clerk-Finance as required.
Billing Representative
City of Winnipeg - Water & Waste Utility Billing Centre
02.2018 - 02.2019
- Performing account related functions such as service applications and cancellations, entering meter readings, scheduling appointments, billing and consumption calculations, creating payment arrangements, etc
- Identifying and exploring reasons for higher or lower than normal consumption and providing educational information to help customers manage their consumption and account
Customer Service Representative
City of Winnipeg - Handi Transit
07.2016 - 02.2018
- Book, confirm or cancel client trip requests using the IRide system as well as take credit card information for FPA payments
- Gather information regarding client incidents and record onto the IRide Incident system for further investigation if not resolved
Merchandiser
Old Dutch Foods
08.2015 - 07.2017
- Merchandise and rotate Old Dutch products on shelves and displays at each scheduled account
Guest Services Representative
Cadillac Fairview
02.2014 - 05.2016
- To provide exceptional customer service to valued shoppers, community retailers and business partners
- Assist customer with stroller and wheelchair loan, collecting and refunding deposit monies
Dietary Aide
Fred Douglas Lodge
07.2010 - 04.2014
- Help maintain nutritional standards of patients by implementing the special requirement directives from a dietician as well as responding to special patient requests
- Delivering meal and snack trays
- Remove and clean trays as well as reusable material according to established protocols
Swing Manager
McDonald's Restaurants of Canada
04.2008 - 06.2013
- Deliver fast and friendly customer service as well as creating a warm inviting environment for our guests who we build relationships with to assure repeated visits
- Work as a team and set targets to motivate crew to reach their goals, driving up the sales and profit within our restaurant
- Take initiative in resolving customer concerns quickly and effectively beyond customer expectations
Education
Bachelor of Science - Mathematics & Biology
University of Manitoba
WinnipegHigh School Diploma -
Sisler High School
Winnipeg06-2011
Skills
- Microsoft office
- Goal oriented
- Organization skills
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Data entry skills
- Debt collection
Languages
English
Timeline
Collection Clerk/Acting Senior Clerk
City of Winnipeg Water & Waste Department
02.2019 - Current
Billing Representative
City of Winnipeg - Water & Waste Utility Billing Centre
02.2018 - 02.2019
Customer Service Representative
City of Winnipeg - Handi Transit
07.2016 - 02.2018
Merchandiser
Old Dutch Foods
08.2015 - 07.2017
Guest Services Representative
Cadillac Fairview
02.2014 - 05.2016
Dietary Aide
Fred Douglas Lodge
07.2010 - 04.2014
Swing Manager
McDonald's Restaurants of Canada
04.2008 - 06.2013
Bachelor of Science - Mathematics & Biology
University of Manitoba
High School Diploma -
Sisler High School
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