Abbigail Hotaling
West Covina
Summary
Skilled California-certified Emergency Medical Technician (EMT) with National Registry (NREMT), American Heart Association Basic Life Support (BLS), and California Ambulance Driver certifications. Completed 911 ambulance ride-alongs and delivered first aid at community events. Pursuing a degree in Fire Technology to enhance service in emergency medical and fire services.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Outbound Coordinator
The Home Depot Warehouse
01.2023 - Current
- Coordinated outbound operations to ensure safety, efficiency, and accuracy in logistics processes.
- Communicated with team members and supervisors to facilitate smooth operations in a fast-paced environment.
- Resolved workflow issues to enhance daily logistics operations and maintain process flow.
Customer Service Associate
Lowe's
01.2019 - 01.2023
- Provided exceptional customer service by addressing and resolving customer concerns promptly.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Collaborated with team to ensure smooth daily operations and enhance customer experience.
- Trained new associates on customer service protocols and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
Shift Manager
Dunkin'
01.2018 - 01.2020
- Supervised employees, trained new staff, managed daily operations to ensure efficient workflow.
- Exercised leadership, accountability, and strong decision-making to guide team towards operational goals.
Education
Associate of Science - Fire Technology
Mt. San Antonio College
High School Diploma - undefined
West Covina High School
01-2015
Skills
- Logistics Coordination
- Supply Chain Management
- Inventory Management
- Quality Assurance
- Critical Thinking
- Time Management
- Customer Service
- Teamwork
- Communication
- Leadership
- Patient Assessment
- Quality Assurance
Certification
- California Emergency Medical Technician (EMT)
- National Registry EMT (NREMT)
- American Heart Association Basic Life Support (BLS)
- California Ambulance Driver Certificate
- California Driver License (Clean Driving Record)
- FEMA ICS-100, ICS-200, ICS-700
Timeline
Outbound Coordinator
The Home Depot Warehouse
01.2023 - Current
Customer Service Associate
Lowe's
01.2019 - 01.2023
Shift Manager
Dunkin'
01.2018 - 01.2020
High School Diploma - undefined
West Covina High School
Associate of Science - Fire Technology
Mt. San Antonio College
EMT CLINICAL EXPERIENCE
- AMR – EMT Student Ride-Alongs
- Completed six 911 ambulance ride-alongs with EMT crews.
- Assisted with patient assessments, vital signs, patient movement, and transport preparation.
- Observed emergency scene operations, patient care, and communication with hospitals and first responders.
- Los Angeles County Fair – First Aid Station
- Assisted with first aid and patient care under EMS supervision.
- Performed patient assessments and obtained vital signs.
- Assisted with treatment of minor illnesses and injuries while providing compassionate care.