Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Interests
Timeline
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Abbieleigh Hathaway

Calgary

Summary

Motivated and adaptable professional with over 2 years of experience in B2B customer support and 3 years in retail service. Known for exceptional communication, workflow improvement, and collaborative skills in fast-paced environments. Currently seeking new opportunities in Calgary, with a strong willingness to grow across new industries.

Overview

7
7
years of professional experience

Work History

Customer Contact Specialist (B2B)

Nespresso UK
01.2023 - 05.2025
  • Delivered timely and empathetic support to corporate clients
  • Developed a custom Power App to optimize daily task tracking
  • Produced monthly newsletters to streamline team communication
  • Led internal team meetings and supported team coordination

Sales Assistant

Shell Garage
06.2021 - 01.2023
  • Provided efficient service during busy periods
  • Assisted customers with product selection and inquiries, enhancing overall service experience.
  • Processed transactions efficiently using POS systems, ensuring accuracy in sales records.
  • Handled food preparation, safety, and hygiene procedures

Team Member

KFC (Pocklington)
10.2018 - 04.2021
  • Managed customer orders with speed and accuracy
  • Maintained cleanliness and quality control
  • Collaborated with team to achieve daily sales targets through effective communication and teamwork.

Education

BTEC Level 3 Extended Diploma - Computing

York College
01.2019

AS Levels - Law, Film Studies, Religious Education

York College
01.2017

GCSEs - 14 GCSEs in Total Including English And Maths

Woldgate School

Skills

  • Customer Service
  • Conflict Resolution
  • B2B Support (Phone & Email)
  • Microsoft Office
  • Power Apps
  • CRM Tools
  • Team Leadership & Coordination
  • Retail Sales & POS Operations
  • Thrives in Fast-Paced Settings
  • Computer skills
  • Process Improvement
  • Organizational skills

Accomplishments

    Received a winning placement in Nespresso's internal recognition program, based on consistently positive peer feedback over an extended period.

    Successfully trained four new team members simultaneously to a high standard during an unexpected period of high demand, ensuring smooth team operations under pressure.

Interests

  • Volunteer Work
  • Electronics and Circuit Building
  • Video Gaming
  • Animal Care

Timeline

Customer Contact Specialist (B2B)

Nespresso UK
01.2023 - 05.2025

Sales Assistant

Shell Garage
06.2021 - 01.2023

Team Member

KFC (Pocklington)
10.2018 - 04.2021

AS Levels - Law, Film Studies, Religious Education

York College

BTEC Level 3 Extended Diploma - Computing

York College

GCSEs - 14 GCSEs in Total Including English And Maths

Woldgate School
Abbieleigh Hathaway