Summary
Overview
Work History
Education
Skills
OTHER
Timeline
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Abbie Turner

Prince George,BC

Summary

Developed financial and administrative skills in fast-paced billing environment, seeking to transition into a new field. Extensive experience in managing billing processes and ensuring accurate financial records, as well as customer service. Looking to apply these transferable skills to contribute effectively in a new role.

Overview

8
8
years of professional experience

Work History

Billing Clerk

Papason Trucking
07.2024 - Current
  • Verified accuracy of billing data and corrected discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.

Server, Supervisor, & Cash Handler

Rockford Wok, Bar & Grill
02.2022 - 06.2024
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.

Billing Clerk & Cashier

Northland Dodge
09.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Balanced cash for each department in the store.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.

Hostess & Server

Moxie's Bar & Grill
04.2017 - 10.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Diploma - Accounting and Finance

College of The New Caledonia
Prince George, BC
01.2024

Grade 12 Diploma -

D.P. Todd Secondary School
Prince George, BC
06-2019

Skills

  • Customer service
  • Data entry
  • Invoice processing
  • Spreadsheet management
  • Accounting support
  • Strong work ethic
  • Cash handling
  • Attention to detail
  • Patience and empathy

OTHER

Class5 BC Driver’s License

Timeline

Billing Clerk

Papason Trucking
07.2024 - Current

Server, Supervisor, & Cash Handler

Rockford Wok, Bar & Grill
02.2022 - 06.2024

Billing Clerk & Cashier

Northland Dodge
09.2019 - 12.2021

Hostess & Server

Moxie's Bar & Grill
04.2017 - 10.2019

Diploma - Accounting and Finance

College of The New Caledonia

Grade 12 Diploma -

D.P. Todd Secondary School

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Abbie Turner