Abbie Marsden
Waterloo
Summary
Organized and reliable administrative professional with over five years of experience supporting operations in fast-paced environments. Skilled in office management, client communications, and coordinating day-to-day functions. Proven ability to balance multiple priorities, streamline workflows, and deliver exceptional service to internal teams and clients.
Overview
9
9
years of professional experience
Work History
Administrative Lead
Boundless Martial Arts
05.2023 - Current
- - Manage daily front-desk operations, ensuring smooth administrative workflows and excellent customer experiences
- - Oversee membership and retail sales processes, meeting key performance indicators
- - Conduct follow-ups with clients via phone and email; maintain accurate records of inquiries and appointments
- - Support coaching staff with scheduling, documentation, and member communication
Business Development Manager
401 Auto Group
03.2020 - 04.2023
- - Coordinated customer outreach and tracked follow-ups using internal systems
- - Organized and maintained detailed client records and sales documentation
- - Scheduled meetings and prepared proposals, contributing to administrative efficiency within the sales team
Marketing Coordinator
401 Auto Group
05.2019 - 03.2020
- - Supported the marketing team with content creation, campaign planning, and email communication
- - Managed social media scheduling and created reports on campaign performance
- - Handled internal communications and responded to daily departmental inquiries
Customer Service Representative
Metroland Media
01.2019 - 06.2019
- - Addressed customer inquiries, maintained records, and processed account payments
- - Helped clients set up and manage payment plans, ensuring documentation accuracy
- - Collaborated with team members to improve customer service procedures
Banquet Server & Bartender
Bingemans
01.2016 - 01.2019
- - Assisted in event coordination and setup, providing support to management and staff
- - Maintained a high level of organization during large-scale events and banquets
Education
Diploma - Business Marketing
Conestoga College
Kitchener, ON06.2017
High School Diploma - undefined
St. Mary's High School
Kitchener, ON06.2014
Skills
- - Office Administration & Operations
- - Client Communication & Support
- - Scheduling & Calendar Management
- - Document Preparation & Data Entry
- - CRM & Database Management
- - Time Management & Organization
- - Multitasking in Fast-Paced Environments
- - Problem-Solving & Attention to Detail
Timeline
Administrative Lead
Boundless Martial Arts
05.2023 - Current
Business Development Manager
401 Auto Group
03.2020 - 04.2023
Marketing Coordinator
401 Auto Group
05.2019 - 03.2020
Customer Service Representative
Metroland Media
01.2019 - 06.2019
Banquet Server & Bartender
Bingemans
01.2016 - 01.2019
High School Diploma - undefined
St. Mary's High School
Diploma - Business Marketing
Conestoga College
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