Abbie Bain-Price
Banff
Summary
A highly motivated, proficient and vibrant individual with 10 years of customer service experience and 3 years of healthcare experience. I have gained experience adapting to different roles within the work force and enjoy learning new skills. I adapt to new environments quickly and am dedicated to performing delegated tasks efficiently.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Banff Trail Riders
2024.05 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Customer Service Receptionist
Youi Insurance
2023.08 - 2024.01
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Developed strong rapport with clients through active listening and empathetic communication skills.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
Retail Assistant
Priceline Pharmacy
2023.04 - 2023.07
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant
Evolve Ski/Snowboard Store
2022.11 - 2023.04
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Therapy Assistant
Sound Solutions Therapy
2022.05 - 2022.11
- Working with children and adults with diverse needs within NDIS.
- Improved patient progress by implementing and tailoring therapy plans under the supervision of licensed therapists.
- Assisted patients with exercises and activities, resulting in increased mobility and overall wellbeing.
- Monitored patient progress, adjusting treatment plans to optimize outcomes and achieve therapy goals.
- Enhanced patient experience by providing compassionate care and fostering a supportive environment during treatments.
- Collaborated with multidisciplinary teams for comprehensive patient care planning and successful rehabilitation.
- Supported patients in the use of adaptive equipment, promoting independence and daily living skills.
- Maintained accurate documentation of patient treatments, ensuring consistency of care across therapy sessions.
- Educated patients and families on therapeutic exercises, techniques, and home programs for continued success post treatment.
- Promoted effective communication between healthcare professionals by participating in case conferences and team meetings.
- Addressed both physical and emotional needs of patients during their recovery process, offering holistic support throughout their journey.
- Tracked progress according to goals for interventions.
Enrolled Nurse
BlueCare Bli Bli
2021.01 - 2021.07
- Providing high quality care to residents
- Administering medications
- Created rapport with patients by communicating effectively and actively listening to their needs.
- Monitoring resident's conditions and assisting residents when required,
- Assisting with cares such as pad rounds and everyday activities, wound care.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Retail Assistant
Woolworths
2017.08 - 2021.01
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Prioritized helping customers over completing other routine tasks in store.
Hospitality Worker
Le-Bakehouse Artisan Bakery
2013.12 - 2016.08
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Displayed strong attention to detail when setting up displays, merchandising products attractively to increase sales potential.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Monitored food temperatures to comply with safety regulations.
Education
Diploma - Nursing
TAFE Queensland
Birtinya, QLD06.2020
High School Diploma -
Meridan State College
Sunshine Coast, QLD11.2017
Skills
- Excellent interpersonal and communication skills with the ability to rapidly build rapport with a wide range of individuals
- Total commitment to excellence and professionalism in all aspects of customer service
- Reliable and efficient with highly developed organisational skills
- Ability to work in a fast-paced environment and expert at multi-tasking / problem solving
- Ability to maintain a positive attitude and achieve desired outcomes when dealing with customer / client issues
- Hard working, reliable, energetic, kind and compassionate natured
- Teamwork - effective teamwork is a vital component in the successful operation of every business. I enjoy being part of a vibrant team culture
- Relationship builder and team player
- Self-motivated and very enthusiastic
Accomplishments
- Current First Aid and CPR Certificate
- Blue Card
- NDIS Card
- Current RSA
- Completed a Diploma of Nursing in 2020
- Graduated Grade 12
- Attained my first enrolled nursing job
Personal Information
Date of Birth: 08/06/2000
References
- Judy Menzies, Manager at Woolworths, jm66menzies@gmail.com, 0422015147
- Clayton Willing, Occupational Therapist at Sound Solutions, c.willing2@hotmail.com, 0478150647
- Jessica McPherson, Manager at Sound Solutions Therapy, jessica@soundsolutionstherapy.com.au, 0415522269
- Carol Vanleeuwen, Personal referee, 0428 365 950
Timeline
Retail Sales Associate
Banff Trail Riders
2024.05 - Current
Customer Service Receptionist
Youi Insurance
2023.08 - 2024.01
Retail Assistant
Priceline Pharmacy
2023.04 - 2023.07
Retail Assistant
Evolve Ski/Snowboard Store
2022.11 - 2023.04
Therapy Assistant
Sound Solutions Therapy
2022.05 - 2022.11
Enrolled Nurse
BlueCare Bli Bli
2021.01 - 2021.07
Retail Assistant
Woolworths
2017.08 - 2021.01
Hospitality Worker
Le-Bakehouse Artisan Bakery
2013.12 - 2016.08
Diploma - Nursing
TAFE Queensland
High School Diploma -
Meridan State College
Similar Profiles
Katarina SchultzKatarina Schultz
Horseback Guide/Wagon and Carriage Driver at Banff Trail RidersHorseback Guide/Wagon and Carriage Driver at Banff Trail Riders
Katarina SchultzKatarina Schultz
Horseback Guide/Wagon Driver/Carriage Driver at Banff Trail RidersHorseback Guide/Wagon Driver/Carriage Driver at Banff Trail Riders
Ty BothwellTy Bothwell
Professional Baseball Player at Glacier Range RidersProfessional Baseball Player at Glacier Range Riders