Abbey M. Leon Guerrero

Leading a basewide initiative to electronically integrate Supervisory Employee Work Folders, enhancing WIT inspection performance and folder management processes. Serving as a designated HR contact for EMR cases, advising leadership on the appropriate next steps in the disciplinary action process. Provides daily, timely EMR guidance to supervisors, ensuring alignment with applicable Air Force policies and procedures. Creates and disseminates EMR advisories to Human Resource Liaisons, ensuring units remain informed on the latest EMR developments and requirements. Supports the Medical Disability Retirement process as a backup POC, addressing inquiries and overseeing package completion for approval. Reviews and signs the EMR portion of the Out‑Processing Checklist for departing employees, verifying accuracy of personnel and installation records. Delivers EMR training for new employees to expand their understanding of roles, responsibilities, and available resources throughout their federal service careers. Oversees Cas2Net tracking of AcqDemo employee grievance submissions for the appraisal cycle, developing timelines and deadlines to enhance procedural efficiency. Evaluated and advised on updates to an EMR brief PowerPoint covering Contribution Improvement Plans, aligning the material with the most current AceDemo Operating Guide and enhancing presentation clarity. Acted as the HR point of contact for Change in Retirement Forms, enabling employees to retire as planned on their revised timeline. Guided the Awards POC on utilizing an online resource to obtain Length of Service Certificates without GPC expenditures, enhancing cost savings and process efficiency.

GS-11 (Full Time / 80 hours bi-weekly) - SECRET CLEARANCE

Performed recruitment and placement tasks involved in filing a variety of administrative and technician positions for the 30th Operations Support Squadron & Space Launch Delta Public Affairs. Streamlined the 2025 Deferred Resignation Program and efficiently processed 100+ employee separations across two rounds, covering resignations and both regular and VERA retirements. Constructed the Continuity Book for all CPO processes regarding Staffing & EMR actions. Monitored personnel action requests, tracks updates to assigned unit's Position Control Register, and Unit Manpower Document(s). Performed UMD/PCR scrub quarterly for assigned units, ensuring all units are reviewed each reporting period. Conducted in-processing with a team or independently for new civilians by presenting the PowerPoint slide. Followed the TJO & FJO checklist after USA STAFFING tasks are complete. Guided supervisors through the EMR process for positive drug tests & probationary release. Coordinated with supervisors on getting approval for their Position Review packages. Processed SASA & NAA awards on DCPS for civilian recognition. Used multiple office automation software with varied functions to produce a wide range of documents, formats, etc. Proficient use of word-processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters. Ensured the accuracy of the effective dates, presence of supporting documentation, and validity of nature of action codes for personnel actions. Followed the programs and processes on the DCPDS platform to uneliminate/eliminate positions, adjust hierarchy. & initiate RPA's. Maximized the ability to continue fill vacancies and retain employees through Retention, Recruitment, & Relocation Incentive Packages. Formulated step-by-step guides for colleagues to use regarding HR topics such as the VLTP Program, Civilian Retirement, PPL, Monetary Awards, Honorary Awards, & Suitability. Coordinated drug testing, physicals, and courtesy appointments for future federal employees. Established deadlines and appointments to ensure potential candidates contribute to safety and the physical criteria of a position. Created 10, 20, and 30 Year Length of Service Certificates for the designated employees with the appropriate leader for signature. Administered weekly Business Objects Reports in a timely manner on the shared O-Drive. Managed and executed furloughed indicator codes on the designated Excel Sheet & indicated who was mission essential. Managed the 2023 & 2024 Summer Hire Program by reviewing 40 application packages to onboard 10 students for the Clinic, Child Development Center, and Fire Department. Created PowerPoints for senior leadership regarding the Space Force Civilian Recognition Program & how to hire Highly Qualified Experts (HQEs).

(Part Time / 20 hours bi-weekly)

Answered/returned InterNACHI client phone calls to answer questions, review the company's website design process, and update client information spreadsheets. Assigned website design jobs to one of the seven well-trained designers to sustain work flow and initiate the designing procedures within a designated timeframe. Arranged, organized, and managed electronic files for each past/potential/new InterNACHI client using Google Docs, Google Sheets, MS Word, & MS Excel. Attended virtual meetings with the Head Administrator and discussed fresh ideas for strategies or policies that will effectively improve current operations. Processed credit card payments on Weebly.com for InterNACHI clients to create their account on the company's designated website building platform. Communicated with clients and designers via Gmail, Slack, Zoom, & DialPad.com. Evaluated completed websites from the designers and maintained contact lists in order to request for positive Google Reviews from past InterNACHI clients. Promoted the company by posting on the inspector community message board in an effort to advertise a positive image with a strong online presence, educate the target audience of available services, and fulfill all internal/external business goals.

(Part Time / 40 hours bi-weekly)

Promoted a positive customer experience by providing fair and courteous service. Ensured customers are fully informed by answering product questions, selections and purchases and advising of promotions to encourage added sales. Applied expert money handling skills to handle sales transactions with excellent accuracy levels, accounting for errors and resolving discrepancies. Maximized business performance by training, mentoring, and developing new team members with positive and encouraging techniques. Maintained a professional and welcoming establishment by keeping it organized, clean, and attractively displaying the merchandise. Supported organizational efficiency and service levels by volunteering for extra shifts during busy periods to alleviate staffing shortages. Optimized dynamics by recommending new ideas/solutions to correct problems and boost productivity.

(Part Time / 40 hours bi-weekly)

Positively impacted sales using business knowledge to identify opportunities and priorities to leadership, cross-selling when interacting with customers, and partnering with peers to promote company sales-building programs. Delivered an engaging, stellar and personable shopping experience in which the emphasis is meeting the customers' needs based on personal features and customer preferences; provided welcoming customer assistance by answering questions regarding store merchandise options, department information and product pricing and promotions. Enhanced customer loyalty and sales strategies by securing customer financial membership and loyalty programs. Applied expert money handling skills to handle sales transactions with excellent accuracy levels, accounting for errors and resolving discrepancies. Maintained high customer standards ensuring a visually appealing environment by taking ownership of assigned area ensuring merchandise is replenished and enhancing the appearance by adopting the most appropriate display techniques.

(Part Time / 20 hours bi-weekly)

Provided exemplary customer service in person and over the phone by welcoming guests in a friendly manner, promptly responding to inquiries and requests, managing reservations, ascertaining dining needs, and validating casino comps. Ensured all to-go orders were processed accurately and efficiently using multitasking skills, inputting any special preparations in the point-of-sale system. Contributed to the profitability of the business by maximizing the efficiency of seating and dining flow; monitored restaurant activity and table availability to reduce customer wait time, kept a running tab of what needs to be accomplished while prioritizing tasks, and planning for upcoming reservations. Remained professional and positive during difficult and stressful situations or when dealing with customer complaints. Contributed to a team environment fostering positive working relationships by helping team members and other departments, coordinating with servers, and supporting management by extending duty hours and taking on additional shifts.

(SUMMER HIRE: Part Time / 20 hours bi-weekly)

Executed record filing system to improve document management. Completed clerical tasks such as filing, copying and distributing mail. Supported staff on special assignments and ad hoc projects. Kept office supplies well organized and sufficiently stocked.

(Part Time / 10 hours bi-weekly)

Promoted sales by delivering friendly service and knowledgeable assistance. Helped customers locate items and complete purchases. Restocked and organized merchandise. Delivered informative advertisements to highlight discounts and promotions.

(VOLUNTEER/UNPAID: Part Time / 10 hours bi-weekly)

Oversaw groups of students at school and off-site locations, maintaining optimal safety and security. Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency. Handed out classroom materials, like pencils, paper and crayons. Worked with lead teacher to monitor class schedule and take attendance.