Abbey O'Connell
Fort Saskatchewan,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Canadian Armed Forces
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated with clients via email.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Military Police
Canadian Armed Forces
01.2019 - 03.2023
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Drafted interview plans specific to each individual; conducted Victim, Witness, and Subject interviews as part of investigations.
- Victim Services Representative - Provided Safety plans, community resources, and used trauma informed care to assist victims based on their personal needs.
- Maintained positive relationships with other agencies and resources, as well as keeping their contact information up to date in the database.
- Processed crime scenes and gathered evidence.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Used written communication skills to prepare court documents, police reports, and emails.
- Used verbal communication regularly to de-escalate difficult situations and build rapport with individuals.
Mental Health Care Security Guard
Paladin Security
09.2017 - 01.2019
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Frequently used verbal communication to build rapport and de-escalate individuals experiencing issues due to mental health.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked as a team to make plans and maintain safety of the unit.
- Wrote detailed reports of all security breaches and investigations.
Employee
Subway IWK
10.2016 - 09.2017
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Restocked and rotated stock in display case to mitigate stock loss.
Call Center Agent
Concentrix
05.2015 - 09.2016
- Addressed customer account discrepancies and concerns.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed debit and credit card and electronic check payments.
Education
Diploma - Policing
Ravensberg College
Halifax, NS10.2017
High School Diploma -
Glace Bay High School
Glace Bay, NS06.2015
Skills
- Criminal and misconduct Investigations
- Remaining calm while working in high intensity environments and responding to emergency situations
- Experience and success with hosting conflict resolution and mediation
- Strong verbal and written communication skills
- Strong computer skills using excel, word, and outlook
- Ability to work both as part of a team and independently
- Active listening and trauma informed care practices
Certification
- St John's First Aid with AED- Valid until August 2025
- Alberta Victims Services AVS 100 Advocate
- Trauma Informed Care practices
- Federal Victim Services and Victim Rights (Canadian Police Knowledge Centre)
- Investigations Course from the Canadian Forces Military Police Academy
Timeline
Administrative Assistant
Canadian Armed Forces
03.2023 - Current
Military Police
Canadian Armed Forces
01.2019 - 03.2023
Mental Health Care Security Guard
Paladin Security
09.2017 - 01.2019
Employee
Subway IWK
10.2016 - 09.2017
Call Center Agent
Concentrix
05.2015 - 09.2016
Diploma - Policing
Ravensberg College
High School Diploma -
Glace Bay High School
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