Abbey Gauthier
Grimsby,ON
Summary
Motivated student with practical experience in customer service positions and skilled in administrational tasks. Demonstrated strengths include critical thinking, research skills, and adaptability to thrive in fast-paced environments. Significant contributions made in previous roles through effective communication and problem-solving abilities. Committed to ongoing professional development and eager to apply learned skills in a new setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Traffic Control Flagger & Construction Laborer
Fine Line Markings Inc.
Hamilton, Ontario
05.2023 - Current
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.
- Displayed excellent customer service skills when interacting with members of the public who were affected by road closures or delays due to construction projects.
- Discussed traffic routing plans, locations and control points with supervisors.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Receptionist
Goodlife Fitness
Grimsby, Ontario
02.2022 - 02.2023
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
- Assisted with organizing special events such as fitness challenges or competitions.
- Scheduled personal training sessions and maintained and updated appointment calendars.
Customer Service Representative
Lowe's
Hamilton, Ontario
01.2020 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Orchard Park Secondary School
Hamilton, ON06-2018
Some College (No Degree) - Paralegal Studies
Mohawk College of Applied Arts And Technology
HamiltonSkills
- Exceptional writer
- Legal research skills
- Document preparation
- File organization
- Adaptability
- Conflict resolution
- Exceptional telephone etiquette
- Multitasking and organization
Certification
- National Lifeguard Certificate & First Aid (CPR C)
Timeline
Traffic Control Flagger & Construction Laborer
Fine Line Markings Inc.
05.2023 - Current
Receptionist
Goodlife Fitness
02.2022 - 02.2023
Customer Service Representative
Lowe's
01.2020 - 11.2022
- National Lifeguard Certificate & First Aid (CPR C)
High School Diploma -
Orchard Park Secondary School
Some College (No Degree) - Paralegal Studies
Mohawk College of Applied Arts And Technology
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