Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abbas Muneer

Laval,QC

Overview

7
7
years of professional experience

Work History

Répartiteur

NouvLR
04.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Tracked and monitored vehicle performance and maintenance.

Supervisor

NouvLR
04.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Evaluated agents performance and provided coaching to address inefficiencies.

Agent De Sécurité

GardaWorld
07.2019 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Cariste

BRP
03.2018 - 08.2018
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.

Assembleur

BRP
02.2018 - 08.2018


  • Collected, arranged, and input information into database.
  • Observed packing operations to verify conformance to specifications.

Education

Attestation D’étude Collégiale - Information Technology - Cybersecurity

CDI
Montreal, QC

Diplôme D’études Secondaire -

Goéland
Sherbrooke, QC

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Dispatch Coordination
  • Schedule Management
  • Schedule Coordination

Languages

French
Full Professional
English
Full Professional
Arabic
Native or Bilingual

Timeline

Répartiteur

NouvLR
04.2023 - Current

Supervisor

NouvLR
04.2023 - Current

Agent De Sécurité

GardaWorld
07.2019 - 08.2022

Cariste

BRP
03.2018 - 08.2018

Assembleur

BRP
02.2018 - 08.2018

Attestation D’étude Collégiale - Information Technology - Cybersecurity

CDI

Diplôme D’études Secondaire -

Goéland

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Abbas Muneer