Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ABBA ZACKARIA YAOU

TORONTO,ON

Summary

  • Experienced administrator skilled in identifying, collecting, and processing aftermarket warranty and core claims. Ensures full compensation through meticulous attention to detail.
  • Maintaining and organizing the storage location for core and warranty claim ; determining which parts are to be returned to the vendor, manufacturer, and scrapping items as claims are closed.
  • Experienced professional adept at setting up and maintaining databases for tracking and reporting claims to completion. Skilled in managing associated information, including receipt of payments. Seeking to leverage expertise in database management and reporting to contribute to a dynamic team.
  • Passenger and employee-focused professional dedicated to providing respectful and dignified service. Committed to accommodating the needs of individuals with disabilities in compliance with the Ontario Human Rights Code.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warranty Analyst

Ford Canada
Oakville, Ontario
08.2023 - Current
  • Dealer Performance Reports: Generate and maintain dealer performance reports to monitor warranty spend and identify areas for improvement.
  • Warranty Spend Analysis: Lead the warranty reduction process by working with core business groups to identify opportunities to offset warranty spend.
  • Quarterly Objectives: Set and support QB (Quarterback) objectives that align with a core business group plan to deliver year-over-year improvement in warranty spend reduction.
  • Process Improvement: Support continuous process improvement enhancements and communicate issues to senior management regarding warranty and special assignments on short notice.
  • Quarterly Targets: Develop annual Quarterback Warranty targets for warranty spend management.
  • Excel Expertise: Utilize Excel to build models, create templates, and generate detailed reports

Aftermarket Junior Warranty Analyst

Toronto Transit Commission
Toronto, ON
10.2022 - Current
  • Strong knowledge of concepts and practices of core and aftermarket warranty claim management
  • Excellent office administrative skills with proficiency in the use of computers and computer applications (e.g. Excel, Word, Access and Outlook)Detail oriented and possess sound judgement, well-developed interpersonal skills, and excellent verbal and written communication skills
  • Organizing and prioritizing several work assignments simultaneously and meet critical time requirements is required
  • Working independently and with minimal supervision
  • Recognizing and identifying cores and parts on sight
  • Learning and acquiring knowledge of departmental and corporate policies, procedures, standards and practices, etc., applicable to the work
  • Working knowledge of TTC computer mainframe systems such as IFS, and other databases utilized by the section
  • Identifying cores and parts and utilize resources such as manuals, CDs, etc.
  • Successful completion of the TTC’s Subway/Surface Rulebook Training.
  • Acquired a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

Bilingual Warranty Analyst

Yamaha Motor Canada
03.2020 - 09.2021
  • Ensuring new units models are set up in the YPP price file warranty system & assist Inside sales for YPP promo sales program set up
  • Prepare monthly summary warranty report highlighting unit sales and tracking warranty expense by product line.
  • Prepare YPP quarterly summary report highlighting unit sales, extended warranty claims and profit ratio by product line.
  • Assist in developing, implementing and distributing warranty policies and procedures, warranty technical bulletin on new products.
  • Process dealer's subsequent owner forms, retail demo transfers and provide NVIS for internal use in a timely manner.
  • Handle the administration of the warehouse inspection reports/sales agreements, unit sold damage or un-crated and sale of loaned forms.
  • Compile information on competitor's warranty terms and policies, reimbursement rates and extended warranty on an annual basis.

Bilingual Warranty Claims Coordinator

Royal Building Products
Vaughan, ON
04.2017 - 03.2020
  • Responsible For managing service and Complaints , and ensuring appropriate Resolutions.
  • Generating new service requests for customers requiring service on product purchased.
  • Responding to customer complaints and inquiries pertaining to service , product and sales.
  • Prioritize and delegate tasks
  • Using JDE Edwards program to check updated product price and to generate credits for customers
  • Entering into internal software and other spreadsheet.
  • Capable of relying company warranty and non- warranty process and answer customers queries accordingly
  • professionally oversee incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and confidential information.

Line Lead

RM2 Canda Inc.
Woodbridge, ON
10.2014 - 07.2016
  • Conducting investigations and implementing the appropriate improvements.
  • Troubleshooting robotic devices.
  • Rebuild and test robots and robotic peripherals.
  • Maintain downtime logs.
  • Assist in organizing and running process trials.
  • Assist in collecting and analyzing data, reporting results and making recommendations to optimize the process.
  • Identify all critical and non-critical operational parameters for each and every machine located in the assigned area of responsibility.
  • Interact with shift manager, shift supervisor and maintenance to ensure areas of concern for production are dealt with in a timely manner.
    • Read drawings and specifications to determine quantities.
    • Ensure work area is kept clean and Monitor inventory levels and advise when replacement needed.
    • Monitor and ensure maintenance log book are up to date.
    • Comply with all legislated Health and safety policies and procedures.
    • Ability to communicate effectively, both orally and writing in English and French, also fluent in Arabic.

Education

MBA - Business administration and Finance

Ryerson University
05-2018

Bachelor of Science - Business Administration And Economics

International University Of Africa
Khartum - Sudan
03-2009

Skills

- Apply analytical skills

- Maintaining documentation and historical records

- Usage of office technology, software and applications

- Plan and organize activities / projects to meet section and organizational goals

- Understand and apply administrative policies, processes, and procedures.

- Proficiency in Excel, ERP and CRM related software applications, Access, and other relevant software

Certification

  • Business Analysis & Process Management
  • Microsoft Business Analysis Fundamentals
  • Windows UX Design

Languages

English
Full Professional
French
Native/ Bilingual
Arabic
Full Professional

Timeline

Warranty Analyst

Ford Canada
08.2023 - Current

Aftermarket Junior Warranty Analyst

Toronto Transit Commission
10.2022 - Current

Bilingual Warranty Analyst

Yamaha Motor Canada
03.2020 - 09.2021

Bilingual Warranty Claims Coordinator

Royal Building Products
04.2017 - 03.2020

Line Lead

RM2 Canda Inc.
10.2014 - 07.2016

MBA - Business administration and Finance

Ryerson University

Bachelor of Science - Business Administration And Economics

International University Of Africa

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ABBA ZACKARIA YAOU