ABBA LADAN
Edmonton,Canada
Summary
Seasoned IT Support Specialist with a proven track record at MSP Corp, excelling in LAN/WAN administration and demonstrating exceptional problem-solving skills. Achieved a 90% user satisfaction rate through effective incident management and technical support. Skilled in Microsoft Intune MDM and renowned for strong interpersonal abilities, ensuring seamless team collaboration and process improvement.
Overview
2
2
years of professional experience
Work History
IT Support Technician
MSP Corp
02.2023 - Current
- Administered and maintained LANS, WANs, mainframe networks, and computer workstations, ensuring optimal performance
- Conducted hardware and software installations, configurations, and maintenance for a variety of peripherals including monitors, keyboards, and scanners
- Deployed network traffic and security monitoring tools, achieving a measurable increase in server efficiency and security
- Delivered user support and resolved technical issues, maintaining a satisfaction rate of 90%
- Conducted regular data backups and disaster recovery operations to safeguard critical information
IT Support Specialist(Contract)
Enerkem Alberta Biofuels
09.2023 - 03.2024
- Managed and deployed servers, networking equipment, and IT infrastructure, ensuring smooth operations across departments
- Developed and maintained user and IT documentation, enhancing knowledge-sharing and efficiency
- Provided on-site and remote technical support, including customized training sessions for end-users
- Diagnosed and resolved hardware and software issues across diverse systems, leveraging extensive knowledge of AD DS, Azure DS, and Intune MDM
- Prioritized and resolved high-impact technical challenges under tight deadlines, contributing to organizational goals
Education
Computer Engineering Diploma - Mechatronics Systems
Mohawk College
01-2023
A-Levels - Computer Science
CATS College Canterbury
06-2017
Skills
- LAN/WAN administration
- Microsoft Intune MDM
- Azure DS
- AD DS
- Autopilot
- C/C
- Python
- HTML
- Basic PLC programming
- Incident management
- Troubleshooting
- Workstation imaging
- IT documentation
- Office 365
- AutoCAD
- Ul design
- Windows OS
- Android OS
- Mac OS
- Strong interpersonal skills
- Team collaboration
- Effective multitasking
- Process improvement
- Operating system support
- Active Directory management
- Printer support
- Data backup management
- Hardware installation
- End-user training
- System configuration
- Server maintenance
- Asset management
- Help desk support
- Network administration
Volunteerleadership
- Peer Tutor, Mohawk College
- Student Head of House, CATS College Canterbury
References
References available upon request
Timeline
IT Support Specialist(Contract)
Enerkem Alberta Biofuels
09.2023 - 03.2024
IT Support Technician
MSP Corp
02.2023 - Current
Computer Engineering Diploma - Mechatronics Systems
Mohawk College
A-Levels - Computer Science
CATS College Canterbury
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