Abayomi Kalaote
Sacramento
Summary
Adaptable and professional individual with over 10 years of work experience, possessing a proven track record in leadership, problem-solving, and workflow prioritization. Passionate about supporting vulnerable populations through care coordination, community outreach, and client/customer centered services to improve overall needs and experiences. Equipped with current knowledge and skills, ready to apply expertise to contribute to the growth of the company and community. Committed to ongoing personal and professional development.
Overview
16
16
years of professional experience
Work History
3rd Person/Assistant Manager
Safeway
03.2017 - Current
- Supervised day-to-day operations and led a diverse team to meet performance, quality and service expectations.
- Coordinated schedules, ensured inventory levels were maintained and resolved employee concerns.
- Assisted customers with financial transactions, including Western Union services, and resolved concerns with empathy and professionalism.
- Developed strong relationships with customers, including those facing mental health challenges or financial insecurity.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Shiekh Shoes
12.2014 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supported diverse community members with personalized assistance and needs-based solutions.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Dispatcher
Acts Full Gospel Church
01.2009 - 12.2012
- Directed dispatching, routing, and tracking of church vans in a low-income neighborhood.
- Facilitated access to essential resources by organizing reliable transit for events such as Bible study, choir practices, educational programs and food bank visits.
- Developed and maintained efficient transportation schedules to maximize access for seniors, families, and individuals with limited mobility.
- Responded to logistical challenges with flexibility and problem-solving, ensuring continuity of service.
- Cultivated meaningful relationships by maintaining professional conduct, cultural sensitivity and understanding individual needs.
Youth Leader
East Oakland Youth Development Center (EOYDC)
05.2009 - 08.2011
- Led team in a youth camp focused on supporting low income, at-risk, and/or underserved children and teens in the community of Oakland.
- Collaborated with other Youth Leaders to create a fun, safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of self sufficiency, goal-setting and self improvement.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
- Supervised excursions and field trips aimed at enhancing camp attendees' experiences.
Education
High School Diploma -
Island High School
Alameda, CA2011
Skills
- Strong interpersonal and communication skills; adept at building trust with diverse populations
- Over 10 years of experience in customer service, team leadership, and problem-solving
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new systems
- Detail-oriented, with experience managing sensitive information in compliance with privacy standards (eg, HIPAA)
- Proven ability to manage caseloads, conduct needs assessments, and develop individualized care plans
- Experience serving vulnerable communities, including individuals with mental health and substance use challenges
- Familiar with community resources and processes for referrals, authorizations, and service coordination
Timeline
3rd Person/Assistant Manager
Safeway
03.2017 - Current
Store Manager
Shiekh Shoes
12.2014 - 03.2017
Youth Leader
East Oakland Youth Development Center (EOYDC)
05.2009 - 08.2011
Dispatcher
Acts Full Gospel Church
01.2009 - 12.2012
High School Diploma -
Island High School
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