Yomi Isaac
Sarnia,Canada
Summary
A performance-driven person with a proven track record of defusing tough clients and providing prompt solutions to issues and identifying opportunities and quick wins. I thrive in fast paced collaborative service delivery environment where communication and teamwork are paramount. I am a self-starter capable of multitasking and working in a high-pressure environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mcking Grill and Bar
Lagos, Nigeria
01.2021 - 03.2024
- Answered phone call inquiries and made proper schedules based on the Director’s calendar schedules
- Organized and planned meetings and took minutes
- Created and maintained proper record-keeping systems
- Properly & accurately distributed memos, letters, faxes, and forms
- Developed and maintained a filing system
- Made proper & detailed travel itineraries, hotel reservations & airport pickups.
Restaurant Server
Capstone Food
Nigeria, Nigeria
04.2017 - 12.2020
- Took & prepared food orders
- Entered sales into the cash register; collected & processed payment
- Fast & simple food preparation
- Provided excellent customer service.
Sales Floor Representative (Store Merchandiser)
Momo Supermarkets
Lagos, Nigeria
04.2014 - 03.2017
- Replenished, merchandised and monitored stock offtake from the shelf
- Ensured outstanding customer service by creating a friendly environment
- Stayed up to date on the most current sales and promotions
- Assisted in merchandising displays and ensured store cleanliness
- Occasionally processed purchases at the cash register
- Performed shift at the cashier/checkout stores.
Customer & Store Service Representative
His Grace Pastries & Confectionery Nigeria Enterprises
Nigeria, Nigeria
01.2012 - 12.2013
- Took ownership of customers’ issues and followed problems through to resolution
- Developed standard service procedures, policies, and standards
- Kept accurate records and documented customer service actions and discussions
- Ensured the overall satisfaction and loyalty of all customers
- Adhered to and managed the approved departmental budget.
Education
High School Certificate -
Community High School
01.2005
Skills
- Willingness to learn & extremely trainable
- Knowledge of office management systems and procedures
- Excellent time management skills
- Ability to multitasks
- Quick & Adaptive
- Attention to detail and problem-solving skills
- Excellent communications with internal/external customers
- Excellent interpersonal skills
- Ability to work in a fast-paced environment
- Excellent Oral and Written Communications
- Excellent Team worker
Certification
- FoodSafe Certificate, Canadian Food Safety Group (SafeCheck), 2024
- Project Management Certificate, Management and Strategy Institute, 2020
- Lean Six Sigma White Belt, Management and Strategy Institute, 2020
Volunteer Experience
02/01/21, 08/01/22, Customer Service Volunteer, Association for Reproductive and Family Health, Lagos State, Nigeria, Answered and returned phone calls., Provided excellent customer service to both internal and external customers., Provided and took enquiries on information regarding the reproductive and family health to callers., Provided information and co-facilitated peer educator training to teenage and adolescent children.
Timeline
Administrative Assistant
Mcking Grill and Bar
01.2021 - 03.2024
Restaurant Server
Capstone Food
04.2017 - 12.2020
Sales Floor Representative (Store Merchandiser)
Momo Supermarkets
04.2014 - 03.2017
Customer & Store Service Representative
His Grace Pastries & Confectionery Nigeria Enterprises
01.2012 - 12.2013
High School Certificate -
Community High School
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