Abarna Kamal
Scarborough,ON
Summary
Detail-oriented Administrative Assistant with over five years of experience in customer service, data entry, and office management. Proficient in managing office operations, providing exceptional customer service, and ensuring efficient data handling and record-keeping. Adept at multitasking, problem-solving, and maintaining a high level of accuracy in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant Associate
Mount Sinai Hospital (Altis Recruitment)
01.2022 - 07.2022
- Facilitated cross-departmental collaboration, ensuring efficient and seamless information flow between teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Implemented and maintained rigorous disinfecting and cleaning protocols, ensuring safe and sanitary environment.
- Coordinated distribution of face masks and protective equipment, ensuring comprehensive safety measures for all individuals.
- Led training sessions for new team members on COVID-19 screening techniques, ensuring consistent and high-quality service delivery.
- Streamlined office operations by efficiently managing paperwork, sorting and delivering mail, and maintaining exceptional organizational standards.
Administrative Assistant
Eyecone Optical
04.2018 - 01.2022
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Racialized Student Collective Coordinator
University Of Toronto Scarborough Campus
01.2021 - 06.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Promoted student leadership development through mentorship opportunities within the Student Union team.
External Coordinator
University Of Toronto Scarborough Campus
09.2019 - 04.2020
- Served as a liaison between the university and external stakeholders, effectively communicating university goals and initiatives to foster collaboration and support.
- Implemented tracking systems to monitor and evaluate the effectiveness of external partnerships and initiatives, providing data-driven insights for strategic decision-making.
- Provided guidance and support to student organizations seeking external partnerships, empowering student leaders to cultivate meaningful connections and opportunities.
- Entered data, generated reports, and produced tracking documents.
- Represented the university at community events and meetings, enhancing visibility and fostering positive relationships with key stakeholders.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Team Member
Tim Hortons
01.2019 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Arts - Political Science
University of Toronto
Toronto, ONSkills
- Verbal Communication
- File Organization
- Document Management
- Research abilities
- Time Management
- Computer Skills
Timeline
Administrative Assistant Associate
Mount Sinai Hospital (Altis Recruitment)
01.2022 - 07.2022
Racialized Student Collective Coordinator
University Of Toronto Scarborough Campus
01.2021 - 06.2021
External Coordinator
University Of Toronto Scarborough Campus
09.2019 - 04.2020
Team Member
Tim Hortons
01.2019 - 03.2021
Administrative Assistant
Eyecone Optical
04.2018 - 01.2022
Bachelor of Arts - Political Science
University of Toronto
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