ABAJA KOYENUM
Kitchener,Ontario
Summary
Hardworking and focused Administrative professional offering excellent communication, planning, prioritization and problem solving skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Overview
5
5
years of professional experience
Work History
Customer Service/Administrative Officer
Fortune Global Shipping & Logistics Limited
2019.10 - 2023.09
- Received, sorted and distributed all incoming mails in a timely manner
- Built sustainable relationship and trust with customers
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ordered and managed office supplies, ensuring adequate stock levels for seamless daily operations
- Kept record of customer's interaction/data
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Reached out to customers through email and phone call to evaluate level of satisfaction
- Engaged in live chat interactions with customers on the platform
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted in the hiring and onboarding process for new employees.
- Filed documents and took inventory of office supplies
- Was responsible for repair and maintenance of office equipments
- Assisted in the planning and coordination of events in the office
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Welcomed and directed visitors appropriately.
- Worked with the marketing and pricing team to ensure quotes were sent to clients on time.
- Streamlined office processes by implementing efficient administrative systems and procedures.
Administrative Officer
Magfield Energy Services Limited
2018.04 - 2019.09
- Was responsible for document organization, filing and management
- Maintained company's database, while implementing updates as necessary
- Prepared and distributed correspondence, ensuring timely and accurate delivery of communication.
- Managed office supply inventory and facilitated order placement to ensure seamless availability of essential resources
- Established and maintained vendor relationships for timely deliveries, and favorable pricing
- Coordinated travel arrangements and accommodations, ensuring smooth and efficient travel experience
- Managed customer inquires promptly and professionally, ensuring customer satisfaction
- Managed company email correspondence by conducting thorough and timely checks, ensuring prompt responses, and directing them to appropriate departments or individuals
- Handled the company's social media presence, ensuring current and relevant content
- Proficiently prepared comprehensive minutes of meetings
- Managed the setup and organization of boardroom and conference room for meetings, ensuring all necessary equipments were in place.
Education
B.Agric Soil Science, Second Class, Upper Division -
University of Benin
01.2016
West African Senior Secondary School Certificate -
Delta State University Secondary School
01.2011
Skills
- Excellent (Verbal and written ) communication
- Strong interpersonal & Organizational skill
- Team player
- Ability to multitask
- Proficient in Microsoft office suite
- Hard working & Adaptable
- Energetic and self-motivated
- Event Coordination
- Office Administration
- Data Entry
- Clerical Support
Languages
English
Full Professional
Timeline
Customer Service/Administrative Officer
Fortune Global Shipping & Logistics Limited
2019.10 - 2023.09
Administrative Officer
Magfield Energy Services Limited
2018.04 - 2019.09
B.Agric Soil Science, Second Class, Upper Division -
University of Benin
West African Senior Secondary School Certificate -
Delta State University Secondary School
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