ABAJA KOYENUM
Kitchener,Ontario
Summary
Hardworking and focused Administrative professional offering excellent communication, planning, prioritization and problem solving skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Overview
5
5
years of professional experience
Work History
Customer Service/Administrative Officer
Fortune Global Shipping & Logistics Limited
10.2019 - 09.2023
- Received, sorted and distributed all incoming mails in a timely manner
- Built sustainable relationship and trust with customers
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ordered and managed office supplies, ensuring adequate stock levels for seamless daily operations
- Kept record of customer's interaction/data
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Reached out to customers through email and phone call to evaluate level of satisfaction
- Engaged in live chat interactions with customers on the platform
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted in the hiring and onboarding process for new employees.
- Filed documents and took inventory of office supplies
- Was responsible for repair and maintenance of office equipments
- Assisted in the planning and coordination of events in the office
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Welcomed and directed visitors appropriately.
- Worked with the marketing and pricing team to ensure quotes were sent to clients on time.
- Streamlined office processes by implementing efficient administrative systems and procedures.
Administrative Officer
Magfield Energy Services Limited
04.2018 - 09.2019
- Was responsible for document organization, filing and management
- Maintained company's database, while implementing updates as necessary
- Prepared and distributed correspondence, ensuring timely and accurate delivery of communication.
- Managed office supply inventory and facilitated order placement to ensure seamless availability of essential resources
- Established and maintained vendor relationships for timely deliveries, and favorable pricing
- Coordinated travel arrangements and accommodations, ensuring smooth and efficient travel experience
- Managed customer inquires promptly and professionally, ensuring customer satisfaction
- Managed company email correspondence by conducting thorough and timely checks, ensuring prompt responses, and directing them to appropriate departments or individuals
- Handled the company's social media presence, ensuring current and relevant content
- Proficiently prepared comprehensive minutes of meetings
- Managed the setup and organization of boardroom and conference room for meetings, ensuring all necessary equipments were in place.
Education
B.Agric Soil Science, Second Class, Upper Division -
University of Benin
01.2016
West African Senior Secondary School Certificate -
Delta State University Secondary School
01.2011
Skills
- Excellent (Verbal and written ) communication
- Strong interpersonal & Organizational skill
- Team player
- Ability to multitask
- Proficient in Microsoft office suite
- Hard working & Adaptable
- Energetic and self-motivated
- Event Coordination
- Office Administration
- Data Entry
- Clerical Support
Languages
English
Full Professional
Timeline
Customer Service/Administrative Officer
Fortune Global Shipping & Logistics Limited
10.2019 - 09.2023
Administrative Officer
Magfield Energy Services Limited
04.2018 - 09.2019
B.Agric Soil Science, Second Class, Upper Division -
University of Benin
West African Senior Secondary School Certificate -
Delta State University Secondary School
Similar Profiles
Isaac AgboolaIsaac Agboola
Warehouse Supervisor at Fortune Global Shipping & LogisticsWarehouse Supervisor at Fortune Global Shipping & Logistics
LEE SZE WEILEE SZE WEI
Customer Service Executive at Global Total Logistics and Shipping Sdn BhdCustomer Service Executive at Global Total Logistics and Shipping Sdn Bhd
ESTHER OGUNRINUESTHER OGUNRINU
Group Head of Credit Control at Africa Global Logistics (AGL) a subsidiary of Mediterranean Shipping Company (MSC)Group Head of Credit Control at Africa Global Logistics (AGL) a subsidiary of Mediterranean Shipping Company (MSC)