Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Lead Key Holder
Bootlegger
06.2023 - 03.2025
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Undergraduate Student Intern
City of Regina
01.2025 - 04.2025
Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Took training: Understanding Unconsious Biases
Workplace Health and Safety
Sales Associate
Heavenly Sweets
07.2022 - 04.2023
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Prepared merchandise for sales floor by pricing or tagging.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Associate
Heavenly Handmade
06.2020 - 07.2022
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding product
Prepared merchandise for sales floor by pricing or tagging.
Organized store shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Solved customer challenges by offering relevant products and services.
Implemented up-selling strategies such as recommending accessories and complementary purchases.
Used POS system to process sales.
Education
Bachelor of Human Justice -
University of Regina
Regina, SK
06-2028
High School Diploma -
Dr. Martin LeBoldus High School
Regina, SK
06.2022
Skills
Teamwork and Collaboration
Store Opening and Closing
Cash Handling
Team management
Customer Needs Assessment
Stockroom Upkeep
POS System Operations
Customer Service
References
Will be provided upon request
Timeline
Undergraduate Student Intern
City of Regina
01.2025 - 04.2025
Lead Key Holder
Bootlegger
06.2023 - 03.2025
Sales Associate
Heavenly Sweets
07.2022 - 04.2023
Sales Associate
Heavenly Handmade
06.2020 - 07.2022
Bachelor of Human Justice -
University of Regina
High School Diploma -
Dr. Martin LeBoldus High School
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