AB-C-DE PASION
Fort McMurray,AB
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Supervisor
SocialHouse
08.2023 - 07.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
Cashier/Server Supervisor
Paul Bakery and Restaurant
12.2013 - 06.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Sutherland Global Services
07.2012 - 08.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Science - Nursing
Holy Angel University
Pampanga, Philippines03-2008
Skills
- Training and mentoring
- Waste Reduction
- Complex Problem-Solving
- Staff Discipline
- Goal-Oriented
- Employee Motivation
- Staff Development
Timeline
Supervisor
SocialHouse
08.2023 - 07.2024
Cashier/Server Supervisor
Paul Bakery and Restaurant
12.2013 - 06.2023
Customer Service Representative
Sutherland Global Services
07.2012 - 08.2013
Bachelor of Science - Nursing
Holy Angel University
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