Summary
Overview
Work History
Education
Skills
Timeline
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Aayushi

Mississauga,Canada

Summary

Dynamic Business Analyst with over 3 years of experience in analyzing business processes, identifying opportunities for improvement, and delivering data-driven solutions. Additionally, brings 2 years of professional experience as a Network Planner, with a strong background in network optimization, planning, and infrastructure management. Skilled at bridging the gap between technical and business teams, effectively translating requirements into actionable strategies. Proficient in managing cross-functional projects, analyzing network data, and ensuring alignment between business needs and technical solutions. Ready to leverage both business analysis and network planning expertise to drive organizational success

Overview

9
9
years of professional experience

Work History

Business Analyst

All State
Toronto
01.2024 - Current
  • Led requirement-gathering sessions, analyzing and documenting business needs to align with company strategies.
  • Facilitated process mapping and business workflow analysis to identify current and future state improvements.
  • Managed stakeholder expectations through effective communication and collaboration, ensuring consensus on business requirements.
  • Worked closely with development and testing teams to define acceptance criteria, support test script creation, and validate solutions.
  • Identified, documented, and tracked business requirements while ensuring traceability throughout project life-cycles.
  • Assessed risk factors, escalated issues, and provided actionable recommendations for business process optimization.
  • Supported change management efforts, ensuring smooth transition and adoption of new business processes or systems.
  • Acted as a subject matter expert on business processes, delivering recommendations to enhance efficiency and customer experience.

M365 Business Consultant

Sherweb
, Canada
07.2021 - 01.2024
  • Leveraged expertise in Microsoft 365 (M365) tools, including SharePoint, OneDrive, and Microsoft security and compliance, to analyze business needs and identify opportunities for process optimization.
  • Collaborated with cross-functional teams (sales, support, technical) to gather and document business requirements, translating them into actionable solutions and ensuring alignment with organizational objectives.
  • Conducted thorough impact assessments and risk analyses to evaluate system changes, ensuring smooth transitions and minimal disruption during the integration of M365 solutions.
  • Assisted clients in migrating from on-premises solutions to cloud-based M365 environments, collecting and analyzing data to optimize transition strategies, and minimize downtime.
  • Provided detailed reporting and recommendations on system performance, identifying key areas for improvement, and developing data-driven strategies to enhance operational efficiency and employee satisfaction.
  • Supported continuous monitoring and analysis of M365 deployments to proactively identify issues and implement improvements in collaboration with stakeholders, increasing business productivity.
  • Delivered training sessions and produced comprehensive documentation to ensure clients could leverage M365 tools effectively, focusing on security, compliance, and process optimization.
  • Played a pivotal role in aligning client needs with technical solutions, driving the successful implementation of custom business solutions in the M365 suite.

Technical Analyst

Concentrix
, Canada
01.2021 - 06.2021
  • As a technical customer support specialist for Oculus, I provided technical support to customers using Oculus products
  • With my expertise, I successfully resolved numerous technical issues related to Oculus Rift, Oculus Quest, and other Oculus products in a timely and efficient manner
  • Some of my accomplishments in this role included:
  • - Be able to communicate technical concepts effectively to customers and should be able to provide support via email, chat, phone, or other communication channels
  • - Managing customer inquiries and requests in a timely and efficient manner
  • Also, prioritizing and handling multiple requests at once
  • - Providing feedback to my team and management on common technical issues, customer feedback, and potential improvements to processes and procedures related to Oculus products

Network Planner

BT Group
Gurgaon, India
06.2018 - 12.2019
  • As a Network Planner at British Telecom, I played a critical role in planning and designing network solutions that met client needs and exceeded expectations
  • My strong technical skills, attention to detail, and ability to work well with cross-functional teams helped me to excel in this role
  • I am proud of the contributions I made to the success of the organization and the positive impact my work had on our clients' businesses
  • Some of my work responsibilities included:
  • - Planning and designing network infrastructure solutions for clients, including LAN, WAN, and VPN solutions
  • - Coordinating with cross-functional teams, including sales, engineering, and operations, to develop and implement network solutions that met client needs and exceeded service level agreements
  • - Conducting network capacity planning, forecasting future demand and identifying potential issues before they occurred
  • - Maintaining accurate records of network assets, ensuring that all data was up to date and easily accessible to other teams
  • - Creating detailed network designs and proposals, including equipment lists, diagrams, and cost estimates

Intern

Tecxperts a venture of Milestone Achievers
New Delhi Area, India
06.2017 - 06.2018

Intern

Airport Authority of India
New Delhi Area, India
06.2016 - 08.2016

Education

Postgraduate Diploma - IT Business Analysis

Cambrian College
12.2020

Bachelor of Technology - BTech - Bachelors of Technology in Electronics and Communication

Maharaja Surajmal Institute Of Technology
12.2018

Skills

  • Technical Support
  • Administration
  • Customer Relationship Management (CRM)
  • Business Analysis
  • Requirements Elicitation
  • Process Mapping
  • Functional & Non-Functional Requirements
  • Agile (Scrum, Kanban)
  • Waterfall Methodology
  • Business Process Reengineering (BPR)
  • User Stories & Use Cases
  • SQL & Data Analysis
  • User Acceptance Testing (UAT)
  • Risk Management
  • Gap Analysis
  • System Implementation
  • Data-Driven Decision Making
  • Process Optimization

Timeline

Business Analyst

All State
01.2024 - Current

M365 Business Consultant

Sherweb
07.2021 - 01.2024

Technical Analyst

Concentrix
01.2021 - 06.2021

Network Planner

BT Group
06.2018 - 12.2019

Intern

Tecxperts a venture of Milestone Achievers
06.2017 - 06.2018

Intern

Airport Authority of India
06.2016 - 08.2016

Postgraduate Diploma - IT Business Analysis

Cambrian College

Bachelor of Technology - BTech - Bachelors of Technology in Electronics and Communication

Maharaja Surajmal Institute Of Technology

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Aayushi