AAYUSHA PRASAIN
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance Canada
10.2023 - Current
- Transmit Teleperformance and the client values in every interaction
- Handle and carefully respond to all customer inquiries before, during and after buying cycle by building excellent rapport and confidence, identifying their needs, taking strategic action in a timely manner
- Provide excellent customer service through active listening on every interaction while adjusting
- Support approach to accommodate all levels of customer experience
- Work with confidential customer information and treat it sensitively
- Use software to Source and input customer data accurately as related to the industry
- Provide a healthy, safe, and secure home-working environment.
Certified Senior Sales Associate
7eleven CAN Store, Toronto
08.2023 - 10.2023
- Trained new employees on company policies, procedures, and customer service best practices
- Negotiated with suppliers to secure advantageous rates, discounts, and terms for the stores merchandise
- Assisted in inventory management and restocking shelves to maintain optimal product availability
- Actively promoted current sales, discounts, and loyalty programs to increase customer engagement and sales revenue
- Operated cash registers and handled financial transactions accurately, following company procedures.
Certified senior Sales Associate
7eleven CAN Store, Vancouver
01.2022 - 06.2023
- Trained new employees on company policies, procedures, and customer service best practices
- Negotiated with suppliers to secure advantageous rates, discounts, and terms for the store's merchandise
- Assisted in inventory management and restocking shelves to maintain optimal product availability
- Actively promoted current sales, discounts, and loyalty programs to increase customer engagement and sales revenue
- Operated cash registers and handled financial transactions accurately, following company procedures.
Business Development Executive
Pathivara Cine Plaza and party palace
03.2020 - 12.2021
- Developed and executed a comprehensive business development strategy that resulted in a 25% increase in sales within the first year
- Negotiated pricing, contracts, and terms of agreements to close sales and exceeded target achievement by 117%
- Developed, implemented, and assessed communication strategies and programs aimed at enhancing marketing leads for the sales team
- Managed a portfolio of key accounts; identified and developed new business opportunities to expand the company's client base
- Worked with internal and external stakeholders to investigate, resolve, and report on all customer complaints within the timeframes specified.
Education
MBA in Finance and Leadership, Global Financial Management, Accounting, Small business management, Talent Management, Leadership, Business Communication, Quantitative Studies, Marketing Management -
University of Canada West, BC
Vancouver, BC07.2023
Bachelor in Electronics and Communication Engineering, Biosciences &Nanotechnology, Network Analysis and Synthesis, Signals and Systems, Microwave and radar engineering, Biomedical Engineering -
GD Goenka University, India
03.2020
Skills
- 1 year experience in customer service and sales
- Strong communicator with experience in listening and empathizing with others
- Tech-savvy and proficient in MS Office applications such as power point, excel and outlook
- Willingness to obtain insurance license through provincial exam
- Experience in using CRM tools like salesforce and independent working
- Multi-tasking ability with balancing workload by prioritizing the task based on deadlines
Languages
English
Full Professional
Bengali
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance Canada
10.2023 - Current
Certified Senior Sales Associate
7eleven CAN Store, Toronto
08.2023 - 10.2023
Certified senior Sales Associate
7eleven CAN Store, Vancouver
01.2022 - 06.2023
Business Development Executive
Pathivara Cine Plaza and party palace
03.2020 - 12.2021
MBA in Finance and Leadership, Global Financial Management, Accounting, Small business management, Talent Management, Leadership, Business Communication, Quantitative Studies, Marketing Management -
University of Canada West, BC
Bachelor in Electronics and Communication Engineering, Biosciences &Nanotechnology, Network Analysis and Synthesis, Signals and Systems, Microwave and radar engineering, Biomedical Engineering -
GD Goenka University, India
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