Aayush Wadhwa
Customer Service
North York,ON
Summary
Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Retail Sales Supervisor
Planet X
Toronto, ON
05.2020 - Current
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Office Administrative Assistant
Poppa G WIngs
Richmond Hill, ON
07.2019 - 10.2020
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Team Leader
Popeye's
Toronto, ON
01.2019 - 07.2019
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Created new recipes, outlined steps and training staff on correct preparation.
- Controlled food costs and managed inventory.
Call Center Representative
Vodafone Idea
Ludhiana, Punjab
02.2018 - 12.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
IELTS Trainer
Touchstone
Amritsar, Punjab
10.2017 - 02.2018
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Proctored IELTS testing to maintain secure testing locations and honest test results.
- Maintained accurate files of assessment results, graded assignments and student work.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
Education
Associate of Applied Science - Information Technology
Seneca College of Applied Arts And Technology
North York, ON 01.2019 - 04.2020
License Certificate - Real Estate Salesperson Program
Humber College
Toronto, ON 01.2022 - Current
Skills
Multi-line phone proficiency
Volunteer Experience
Real Estate Assistant( Volunteer Experience)|Ash Chopra
Pickering, ON - January 2022 - Current
Key Responsibilities:
- Answering phone calls in a professional and timely manner.
- Booking and confirming appointments.
- Updating Listings on MLS
- Emailing, Photocopying and Scanning as required.
- Providing assistance during the open houses.
Timeline
License Certificate - Real Estate Salesperson Program
Humber College
01.2022 - Current
Retail Sales Supervisor
Planet X
05.2020 - Current
Office Administrative Assistant
Poppa G WIngs
07.2019 - 10.2020
Team Leader
Popeye's
01.2019 - 07.2019
Associate of Applied Science - Information Technology
Seneca College of Applied Arts And Technology
01.2019 - 04.2020
Call Center Representative
Vodafone Idea
02.2018 - 12.2018
IELTS Trainer
Touchstone
10.2017 - 02.2018
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