Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Aayush Wadhwa

Customer Service
North York,ON

Summary

Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Retail Sales Supervisor

Planet X
Toronto, ON
05.2020 - Current
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.

Office Administrative Assistant

Poppa G WIngs
Richmond Hill, ON
07.2019 - 10.2020
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.

Team Leader

Popeye's
Toronto, ON
01.2019 - 07.2019
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Controlled food costs and managed inventory.

Call Center Representative

Vodafone Idea
Ludhiana, Punjab
02.2018 - 12.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.

IELTS Trainer

Touchstone
Amritsar, Punjab
10.2017 - 02.2018
  • Created teaching materials and developed engaging lesson plans for IELTS Modules.
  • Proctored IELTS testing to maintain secure testing locations and honest test results.
  • Maintained accurate files of assessment results, graded assignments and student work.
  • Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.

Education

Associate of Applied Science - Information Technology

Seneca College of Applied Arts And Technology
North York, ON
01.2019 - 04.2020

License Certificate - Real Estate Salesperson Program

Humber College
Toronto, ON
01.2022 - Current

Skills

    Multi-line phone proficiency

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Volunteer Experience

Real Estate Assistant( Volunteer Experience)|Ash Chopra

Pickering, ON - January 2022 - Current

Key Responsibilities:

  • Answering phone calls in a professional and timely manner.
  • Booking and confirming appointments.
  • Updating Listings on MLS
  • Emailing, Photocopying and Scanning as required.
  • Providing assistance during the open houses.

Timeline

License Certificate - Real Estate Salesperson Program

Humber College
01.2022 - Current

Retail Sales Supervisor

Planet X
05.2020 - Current

Office Administrative Assistant

Poppa G WIngs
07.2019 - 10.2020

Team Leader

Popeye's
01.2019 - 07.2019

Associate of Applied Science - Information Technology

Seneca College of Applied Arts And Technology
01.2019 - 04.2020

Call Center Representative

Vodafone Idea
02.2018 - 12.2018

IELTS Trainer

Touchstone
10.2017 - 02.2018
Aayush WadhwaCustomer Service