Aayush Dhankani

RELATIONSHIP MANAGER (WEALTH)

• Proactively engaged with clients to understand their needs, concerns, and objectives, a skill crucial for identifying target audiences and crafting compelling marketing messages.
• Successfully concluded five deals, generating 1 million INR in revenue in the first meeting itself. It was considered as an exemplary performance and was featured as an Ascend Success story across the organization.
• Honed my communication skills through regular client meetings, presentations, and email correspondence, which is invaluable for conveying marketing ideas and messages effectively.
• Demonstrated an ability to identify and address client issues promptly and effectively.
• Leveraged data and analytics to assess client satisfaction and identify opportunities for improvement.
• Assessed client's financial situation, goals, and risk tolerance to create a personalized financial plan.

RELATIONSHIP MANAGER (SELF-EMPLOYED SEGMENT)

• Successfully retained and expanded the client base, highlighting my ability to engage and retain customers- vital for building brand loyalty through marketing efforts.
• Concluded projects valued at $1.5 Million during my initial days in the role which was considered rare.
• Oversaw portfolio with a total worth of $8 million.
• Achieved one of the highest response/meeting set rates in the team of 7 people.
• Utilizing credit knowledge and knowledge of various products for deal structuring.
• Collaborated with cross-functional teams, including product development and sales teams, which mirrors the teamwork required in marketing and promotions to ensure cohesive campaigns.

• Monitor and manage the company's social media accounts, including Facebook, Twitter, Instagram, LinkedIn, and potentially others.
• Respond to comments, messages, and mentions in a timely and professional manner.
• Monitor social media for potential issues or negative feedback and address them appropriately.
• Escalate serious customer concerns or crises to the appropriate team members.
• Use social media as a tool to gather customer feedback and insights.
• Share positive customer experiences and reviews to build trust and credibility.
• Engage with the online community by liking, sharing, and commenting on relevant content.
• Use data to make informed decisions and optimize social media strategies.

• Managed and oversaw quality assurance processes, ensuring high standards of execution.

• Collaborated with event management teams to improve processes and resolve quality-related concerns.
• Provided exceptional customer service to attendees, addressing inquiries and resolving issues.
• Supported event logistics, such as distributing materials, managing guest lists, and coordinating with vendors.