ALBERTO AVILA
Kitchener,ON
Summary
Passionate and experienced Product Business Analyst with over ten years of experience evaluating and improving business systems for well-known organizations. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concepts. Bringing forth a proven track record of effectively researching and analyzing business processes, procedures, designing and launch business solutions based in cutting-edge technologies. Wide experience working with different Industries such as Banking, Health, insurance, Oil & gas, sharing technical concepts to all levels at the organizations. Self-taught, adept to learn and deploy new technologies in order to gain efficiencies for the process. Used to work under high pressure and committed with KPI. As a Product Owner, I have experience managing product backlogs, defining product roadmaps, and ensuring products are delivered on time and within budget. I have worked with Agile and Waterfall methodologies and deeply understand how to implement these methodologies to drive project success As a Senior Business Analyst, I have experience leading cross-functional teams to develop solutions that improve business processes and drive efficiency. I have a strong background in data analysis and have leveraged my expertise to identify trends, develop insights, and provide recommendations that have led to increased revenue and reduced costs. Overall, my experience in product ownership and business analysis, technical expertise, and commitment to quality make me an ideal candidate for senior-level positions. I am excited to continue building my career in these areas and look forward to contributing to the success of future projects.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Product Business Analyst
Deluxe Corporation Canada
Waterloo, ON
05.2021 - Current
- As a member of the hardware product management team, I contribute to the development, coordination, and business analysis expertise of the digital imaging solutions
- My expertise leverage to create, maintain and manage value driven market solutions throughout the product life cycles
- As Product Business Analyst my responsibilities including key roles interfacing with the market (ISV partners and customers), sales, support, inter company solution teams, development
- Market and Customer
- I worked with customers and sales prospects to obtain feedback (VOC)
- Investigate customer-reported issues that may get converted into new user stories/workarounds
- Analyzed competitive hardware products, features, and market trends to help inform requirements management
- Make recommendations regarding hardware roadmap features and enhancement to ensure the ongoing viability of products and emerging usability and technology trends
- Product Responsibilities
- Elicited high-level requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, user stories, event lists, business analysis, competitive product analysis, task and workflow analysis, and viewpoints
- Led and created deliverables for all aspects of business analysis and functional design for digital imaging check scanners, including product documentation, mock-ups, road maps, etc
- Identified user classes and user personas such that they document user segment characteristics and identify appropriate representatives for each user segment
- Ensured production-ready products meet business and technical requirements and maintain transparency to schedule, resource and quality goals
- Performed usability tests on new products or product enhancements
- Documented and reported findings
- Coordinated beta unit field tests with integration partners
- Partnered with stakeholders, especially development teams, to communicate, prioritize and estimate product requirements
- Participated in formal grooming and poker planning sessions required for new features, enhancements and bug-fix work efforts
- Represented product management in sprint ceremonies, including sprint planning, retrospectives, reviews
- Ensured the backlog stayed groomed and reflected the correct product priorities
- Kept projects and products on track and delivered on time/budget
- Tracked requirements via analysis and verification, including managing prioritization and change requests
- Performed periodic production line testing of check scanners, documented findings and voiced any concerns/recommendations for red flags
- Achievements: Due to the excellence in my role as BA, I become in addition the Product Owner and the
- Subject Matter Expert (SME) in my team:
- Product Owner (PO):
- As a product owner
- I attended and led regular agile ceremonies (stand-up, story development/requirements, sprint planning & grooming, retrospectives)
- Ensured there were always enough stories in the backlog ready for grooming while maintaining the conceptual and technical integrity of the features or components for the team
- Prioritized each story so that Prod Dev knows what to work on next
- Worked with the product manager and ensured the roadmap was regularly updated and communicated to internal teams, EXPERIENCE
- Product Subject Matter Expert (SME)
- Ensured RDM scanners stay competitive and in a market leadership position by applying product and market knowledge to internal and external customers
- I led a thorough technical competitive analysis to provide a comprehensive report and presentation to internal teams
- I was the go-to person between customer support and Prod Dev for all field issues that support could not resolve
- Acted as a liaison between support and Prod Dev teams, ensuring Jira was used to report and manage support tickets
Account Executive Public Sector
MaxSys Staffing & Consulting Canada
Toronto, ON
10.2019 - 04.2020
- MaxSys is a professional staffing and consulting firm, offering professional services
- Dedicated to its clients and committed to its people with equity objectives and is proud to have served many clients in different industries including Public Sector
- In my role, I had the responsibility to build relationships with Ontario Public Sector (OPS)
- In a short time, I have had the opportunity to identify solid opportunities for MaxSys from different ministries and agencies
- I had a combined strategy to engage my contacts and potential customers through field sales and inside sales activity
- In a period of 3 months, I built a relationship with 4 ministries 3 agencies and contacted approx 400 people sharing the unique business value at OPS.
Production Analyst
R.D.J Bakeries Canada
Cambridge, ON
09.2018 - 10.2019
- Oversaw all activities directly relating to the activities of all production staff and equipment on their lines of production to ensure a safe, efficient and organized production execution
- I structured the efficiencies and conversion system report to CEO
- Designed and implemented reportings tools
- This tool allows having visibility of the all production through Efficiencies ans conversion in order to get control and take decisions daily and weekly to reduce 90% downtimes in the next 24 hours
- Developed Key Performance Indicator ( KPIs) reports and weekly-analyzed statistical data providing recommendations on the variances to the production team, identifying opportunities for cost savings and increasing the performance on the productions lines
- Provided system solutions and defined technical solutions considering enterprise architecture strategies
- I proposed implement a CMS in WP or file-server to consolidate 100% of the information
Account Executive
IBM
01.2015 - 05.2017
- Managed commercial requirements for 170+ client accounts in Argentina across all industries including full portfolio of products and services offered in Argentina
- Supervised and liaised with 2 wholesalers and 30+ distributors
- Drove lead generation, prospecting, business development, and portfolio management
- Traveled across Mexico and Argentina
- Generated US $5.9M in revenue in 18 months by identifying and leveraging key business opportunities
- Drove revenue growth of 82% YOY from long-term contract
- Recognized with IBM 100% Club Bestseller Award in 2016
Lead Development Representative, Business Developer
IBM
07.2011 - 01.2015
- Identified, validated, and analyzed business opportunities for South America and Mexico service area in alignment with company’s marketing strategy
- Managed 2,000 client accounts quarterly
- Exceeded goal by 325% in terms of conversion and close of business in first 18 months of hire through identification of potential key customers and effective management of business relations
- Achieved 110% in conversion of business goals in 2015 through strategy of continuous monitoring of potential clients
- Increased sales revenue US $7.7M from sale of services through strategic customer acquisition
- Increased customer base by 733 through diligent targeting across market, and generated 77 new potential business opportunities in 4 years
Business Analyst
HEWLETT PACKARD
01.1999 - 06.2011
- Accountable for creating and maturing, Managed Printing Services as product through projects, organizing the delivery team and structure
- I Led team of 7 people in managing 15 corporate accounts, I launched product and services across 20 contracts deploying Managed Printing Services solutions
- Administered US $1.5M sales budget
- It was executed the procedure for receiving, monitoring, developing and implementation of new features, applications under 100% projects for HP Managed Printing Services (MPS), taking into account compliance with the SLAs contracted, In order to reduce risk and keep customer satisfaction creating the opportunity to increase the participation of HP at the customer's tech-investment
- It was foresee solutions at deployment problems, aligned the contract with SOW on 100% of new contracts and pre-defined technical problems
- Obtained 95% score of satisfied and very satisfied customer through adjusting the forecast providing local store of critical supplies
- It was pre-defined security features, technical documentation and assurances management in software and firmware under the 100% of the customers reducing 98% downtimes across the all devices
- Recovered US$ 80M in debt for first time in company history through perseverance and identification of opportunities and establishment of follow-up plan for and effective negotiation with customers in default
Education
Balance Scorecard Analytics & ABC Costing Sixtine Consulting, , virtual mode - ETL - Costing
Sixtina Group
Argentina08.2018
Canadian Professional Sales Associate -
Canadian Professional Sales Association (CPSA)
07.2018
Certificate in professional Digital Selling, Digital - Digital Selling
Digital Marketing Institute UK
07.2016
Category Manager, Business Administration -
CESA
01.2015
Advanced and Specialized Sales Course -
IBM Global Sales School, IBM
01.2012
Information Security Specialist - Information Security Management
Communication School Colombian Army
Colombia01.2010
Certification in COBIT Version 4.1 -
ISACA Chapter Colombia
01.2010
ITIL V3 Foundation for IT Service -
Management
01.2010
Bachelor of Systems Engineering -
Politecnico Grancolombiano University
01.2007
Diploma - Development of Negotiation Skills
Business Administration School
01.2007
Technical Degree - Systems Administration
Tecnologica de Bolivar University
01.1996
Skills
- Experience as a Product Owner and as a Senior Business Analyst (SBA)
- Agile ITIL Methodology Product Owner
- Deployment Technologies and Processes and procedures
- Data Analysis, Data validation and Management
- Experience technical documentation and troubleshooting
- Experience software development Life Cycle SDLC Internet of Things(loT)
- Quality Assurance (QA) and reporting
- Expert in gathering requirements
- HTML, CSS, Python, Linux, Windows and UML
- Operative Systems Windows, Linux
- Product Development
- HP systems integration
- Systematic Problem Solving Methodology
- Process development and development of new technologies
- Native Spanish speaker
- I use my skills, experience and positive attitude to help your company to:
- Ensure products meet business and technical requirements
- Capture efficiently client needs through the correspondent feedback system
- KPI Tracking
- Do the corresponding research, gather issues and problems from the source and converted into stories or temporary workarounds, also escalate them to engineering level if is required
- Requirements Gathering
- Business Planning
- Process Optimization
- Product Management
- Customer Needs Assessment
- Workflow Analysis
- Perform the test requires before to launch the product
- Mature the process, seek efficiencies, monitoring and performance tracking and think in recovery plans
- Understanding the particular business KPI to offer solid qualified solutions
Languages
English
Full Professional
Spanish
Native/ Bilingual
Websites
Accomplishments
- IBM 100% Club Bestseller Award 2016
- IBM 100% Club Bestseller Award 2014
Certification
- Digital Marketing Institute Certificate, UK, 2016
- IBM Global Sales School, Colombia, 2012
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Product Business Analyst
Deluxe Corporation Canada
05.2021 - Current
Account Executive Public Sector
MaxSys Staffing & Consulting Canada
10.2019 - 04.2020
Production Analyst
R.D.J Bakeries Canada
09.2018 - 10.2019
Account Executive
IBM
01.2015 - 05.2017
Lead Development Representative, Business Developer
IBM
07.2011 - 01.2015
Business Analyst
HEWLETT PACKARD
01.1999 - 06.2011
Balance Scorecard Analytics & ABC Costing Sixtine Consulting, , virtual mode - ETL - Costing
Sixtina Group
Canadian Professional Sales Associate -
Canadian Professional Sales Association (CPSA)
Certificate in professional Digital Selling, Digital - Digital Selling
Digital Marketing Institute UK
Category Manager, Business Administration -
CESA
Advanced and Specialized Sales Course -
IBM Global Sales School, IBM
Information Security Specialist - Information Security Management
Communication School Colombian Army
Certification in COBIT Version 4.1 -
ISACA Chapter Colombia
ITIL V3 Foundation for IT Service -
Management
Bachelor of Systems Engineering -
Politecnico Grancolombiano University
Diploma - Development of Negotiation Skills
Business Administration School
Technical Degree - Systems Administration
Tecnologica de Bolivar University
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