Aavash Bhandari
Orleans,Canada
Summary
Results-driven IT professional with expertise in network installation, troubleshooting, and security management. Proven track record of enhancing system functionality and user satisfaction through effective resolution of hardware and software issues. Recognized for delivering proactive support and communicating technical concepts clearly. Aiming to leverage skills in a dynamic environment focused on innovation and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
ITTI Computers
Kathmandu
05.2021 - 10.2022
- Provided technical support to end users by diagnosing and resolving hardware and software issues, ensuring minimal disruption to daily operations, and achieving a 95% first-call resolution rate.
- Installed, configured, and maintained routers and switches to ensure secure user connectivity.
- Monitored system performance, and implemented updates and patches to maintain security and efficiency across IT infrastructure.
- Applied resourceful problem-solving techniques to troubleshoot technical issues.
- Responded to support requests from end users, and patiently walked individuals through basic troubleshooting tasks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
IT Support Specialist
Vianet Communications
Kathmandu
01.2020 - 10.2022
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks, leading to a 40% reduction in repeated support requests.
- Installed, configured, and maintained network infrastructure, including routers, switches, and wireless access points, to support stable and reliable connectivity.
- Led network projects with a focus on efficient execution, overseeing tasks such as cable installation and device configuration, and demonstrated strong project management capabilities.
- Enhanced network efficiency by resolving traffic bottlenecks using tools such as Wireshark.
- Strengthened network security by implementing robust protocols, including firewalls, VPNs, and encryption, while managing Active Directory to streamline user account policies and permissions.
- Delivered Tier 1 IT desk-side support to non-technical internal users.
- Performed troubleshooting and maintenance of systems through remote desktop, ensuring optimal performance and minimal downtime.
Education
Specialist -
Microsoft IT Support
12-2024
Professional Certificate -
Google IT Support
11.2024
Computer System Technician -
Centennial College of Applied Arts and Technology
04.2024
Skills
- User Support Technician
- Equipment Installation
- Technical Support
- Software configuration
- Network Performance Analysis
- Help Desk Operations
- Network Security
- Network Resource Configuration
- DHCP
- Network Routing
- Windows Server
- Expertise in Cisco IOS
- Virtualization
- Technical support
- Hardware installation
- Help desk management
Certification
- Google IT Support Professional Certificate
- Microsoft IT Support Specialist Certification
Languages
- English, Fluent
- Nepali, Native
- Hindi, Bilingual
Timeline
IT Technician
ITTI Computers
05.2021 - 10.2022
IT Support Specialist
Vianet Communications
01.2020 - 10.2022
Specialist -
Microsoft IT Support
Professional Certificate -
Google IT Support
Computer System Technician -
Centennial College of Applied Arts and Technology
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