Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aatra Khan

Moncton,NB

Summary

Experienced Customer Service Representative bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

4
4
years of professional experience

Work History

Accounting Clerk/Business Admin

Debbie Start Up Support Plus
11.2023 - 03.2024

• Facilitated the filing processes for multiple companies, ensuring adherence to regulatory requirements and compliance standards.
• Executed precise posting of diverse business transactions in QuickBooks, tailoring entries to align with the specific nature of each business.
• Maintained meticulous records of transactions to facilitate accurate and comprehensive financial reporting for tax purposes.
• Conducted monthly bank statement reconciliations to ensure alignment with financial records and identify any discrepancies.
• Systematically identified and resolved errors within QuickBooks reports, enhancing the accuracy of financial documentation.
• Implemented updates to bank statements within QuickBooks, ensuring real-time and accurate representation of financial data.
Performed source deductions for companies, ensuring compliance with tax regulations and accurate accounting for deductions.

Cashier Supervisor

Home Depot
06.2020 - 09.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Lead Night Auditor

Delta Hotels Moncton
06.2021 - 09.2021
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Retail Sales Key Holder

Berry Mill Shell
10.2019 - 06.2020
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Education

BBA - Business Administration And Management

Crandall University
Moncton, NB
05.2022

Bachelor of Commerce -

Karachi University
Karachi
12.2016

Skills

  • Contact Management Systems
  • Customer Relationship Management
  • Account Management
  • Workflow Schedules
  • Budgeting and Reporting
  • Client Relations and Retention
  • MS Office Expertise
  • Time Management
  • Sales Expertise
  • Staff Management
  • Customer Service
  • Personnel Training and Development
  • Bank Deposit Preparation
  • Complaint Resolution
  • Cashier Training
  • Sales Promotion

Languages

English
Full Professional
Urdu
Native or Bilingual

Timeline

Accounting Clerk/Business Admin

Debbie Start Up Support Plus
11.2023 - 03.2024

Lead Night Auditor

Delta Hotels Moncton
06.2021 - 09.2021

Cashier Supervisor

Home Depot
06.2020 - 09.2023

Retail Sales Key Holder

Berry Mill Shell
10.2019 - 06.2020

BBA - Business Administration And Management

Crandall University

Bachelor of Commerce -

Karachi University
Aatra Khan