Experienced Customer Service Representative bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
• Facilitated the filing processes for multiple companies, ensuring adherence to regulatory requirements and compliance standards.
• Executed precise posting of diverse business transactions in QuickBooks, tailoring entries to align with the specific nature of each business.
• Maintained meticulous records of transactions to facilitate accurate and comprehensive financial reporting for tax purposes.
• Conducted monthly bank statement reconciliations to ensure alignment with financial records and identify any discrepancies.
• Systematically identified and resolved errors within QuickBooks reports, enhancing the accuracy of financial documentation.
• Implemented updates to bank statements within QuickBooks, ensuring real-time and accurate representation of financial data.
Performed source deductions for companies, ensuring compliance with tax regulations and accurate accounting for deductions.