Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AATIF NASIM

Toronto,Canada

Summary

Seeking a challenging technical position so I could utilize my skills and contribute to the growth of the organization and as well as enhance my career in IT Support and Networking.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Data Center Technician

ZT SYSTEMS
01.2024 - 10.2025
  • Monitored and performed on-going maintenance on servers and network equipment.
  • Worked on different Microsoft Servers mainly, Vanera, Mariner and Grid Coin.
  • Used GDCO ticket system.
  • Conducted test automation on suspected hardware and system on daily basis.
  • Assisted in conducting system failure analysis on-field issues.
  • Analyzed the test logs to find the root cause of the server failure.
  • Ran hardware diagnostics and replaced failing parts in a timely manner.
  • Collaborated with Software and Network engineering team on Cyber security for Network efficiency.
  • Assisted field technicians to resolve known and unknown issues real-time.
  • Assisted field technicians during part replacement process on Server.
  • Utilized Linux and Windows Command-Line to troubleshoot hardware.
  • Applied Firmware and Bios updates as needed using ZT engineering –approved tools.
  • Used ServiceNow app to update each action taken on the task to update the regional manager.
  • Updated Team Lead on Daily status of the ongoing task.
  • Provided timely, detailed, precise, and accurate feedback to the Engineering teams on failures.
  • Serviceability of servers, and integration with the data center.
  • Participated in training on new issues/resolutions, new technical processes & new tools.

Tech Support/Data Center Technician

Tnext Communication Inc.
01.2017 - 12.2023
  • Setup the Rack at Data Center. Mounted and Installed the Network equipment also connected them together with UTP and Fibre Optic cables
  • Monitored the Network operations and performance on daily basis.
  • Monitored and managed Local Area Network.
  • WAN: Managed and worked on Cisco ASR Router, Cisco Switch, Fibre and UTP cables.
  • LAN: Managed and Troubleshoot PCs, Printers and other Network equipment.
  • Purchased and Installed licensed Operating System other software and patches.
  • Responded to employees’ complaints and resolved them in timely manner.
  • Followed the tickets, identified the connectivity issues and troubleshot them via phone or in person.
  • Provide Technical support to the clients via phone for different Internet and VOIP issues.
  • Provide onsite technical support to clients when needed.
  • Conduct weekly maintenance in Data Center for Network devices and equipment. Checked and tested cables and labeled them.
  • Attend weekly meeting with Organization Manager and other key staff.
  • Work with the Marketing team on marketing and sales campaigns.

Data Center Technician

NUDPAM, Whitby
Whitby
07.2016 - 12.2016
  • Supported and Monitored third party ISP Network.
  • Monitored and escalated the connectivity issues of South Carolina based ISP during natural disaster.
  • Set up the entire Rack at data center. Mounted and Installed Routers, Switches and Server and connected them with the UTP and Fibre cables.
  • Used Assure Now software to monitor the Network.
  • Installed and Configured MX 104 Router based on given task.
  • Worked on 2700 series router for the required configuration.
  • Worked briefly on Cumulus Switch as per company requirement.

IT Support

CBC-Radio, Toronto
Toronto
01.2015 - 05.2016
  • Installed and configured computer hardware operating systems and applications;
  • Monitored and maintained computer systems and networks.
  • Talked to staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems as well as diagnosed and solved hardware or software faults.
  • Provided Tier II support for computer hardware, applications and printers.
  • Provided support, including procedural documentation and relevant reports.
  • Followed diagrams and written instructions to repair a fault or set up a system.
  • Supported the roll-out of new applications.
  • Set up new user accounts and profiles and dealing with password issues.
  • Responded within agreed time limits to call-outs.
  • Worked continuously on a task until completion.
  • Prioritised and managed many open cases at one time.
  • Established a good working relationship with customers and other professionals.
  • Tested and evaluated new technology.
  • Conducted electrical safety checks on computer equipment.

Education

Computer Network Administrator Diploma -

BIZTECH COLLEGE
Toronto

Computer Science

CENTENNIAL COLLEGE
Toronto

Skills

  • Microsoft: MS Suite, GDCO
  • Microsoft Servers: Vanera, Gridcoin, Mariner, GPU
  • Cisco: Router, Switches
  • Juniper: Firewall (MX 2000)
  • Cables: Copper, UTP/STP, Fibre Optics, SPF, DS3

Certification

  • CCNA
  • NETWORK+ CERTIFICATION
  • A+ CERTIFICATION
  • MCSA (Microsoft Certified Solution Associate)

Timeline

Data Center Technician

ZT SYSTEMS
01.2024 - 10.2025

Tech Support/Data Center Technician

Tnext Communication Inc.
01.2017 - 12.2023

Data Center Technician

NUDPAM, Whitby
07.2016 - 12.2016

IT Support

CBC-Radio, Toronto
01.2015 - 05.2016

Computer Science

CENTENNIAL COLLEGE

Computer Network Administrator Diploma -

BIZTECH COLLEGE
AATIF NASIM