Prashanth Nair
Sydney,NS
Summary
Dynamic and Adaptable Business manager who is performance-driven with high integrity, strong work ethic, and great leadership skills. Meticulous and resourceful Manager with a proven track record of training and leading productive teams, PNL management, networking to drive growth initiatives, and optimizing profits by devising strategies and systems to increase efficiency. A Goal-driven leader, change manager, and strategic problem solver.
Overview
11
11
years of professional experience
Work History
Business Manager Sales
Livspace Home Interior Designs E - Commerce Private Limited
Mumbai, Maharashtra
08.2021 - Current
- Currently working with Livspace Home Interior as Business Manager Sales west Mumbai.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Facilitated communication between different teams within the organization through regular meetings.
- Drove high performance by developing team members.
Iron Man Captain
Homelane Decor Vesta
Pune, Maharashtra
03.2020 - 08.2021
- Managing a team of Iron Man and Design Partners
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered 40 calls per shift to assist with customer questions and concerns.
Business Development Manger
Byjus Think and Learn App
Eranakulam, Kerala
08.2018 - 03.2020
- Client management
- Maintained a database of existing customers and prospective leads.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Oversaw regional and local sales managers and staff.
Customer Service Manager
Hathway Cable and Datacom Ltd
Mumbai, Maharashtra
02.2015 - 07.2018
- Started my service in Hathway as network engineer and got promoted to Assistant TL and then to assistant Customer service manager.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Quality Engineer
Temp Tech Ltd
Mumbai, Maharashtra
08.2013 - 01.2015
- AutoCAD designing of the product as per the specification provide by the clients.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Evaluated supplier performance against established criteria such as quality standards, delivery times, cost targets.
- Provided guidance in the development of sampling plans for incoming material inspections.
- Developed reports summarizing key metrics related to product quality including defect rates, cycle time reduction efforts.
- Ensured safe working conditions through regular safety inspections and risk assessments.
- Maintained records of all products manufactured in accordance with documentation requirements.
Education
MBA - Supply Chain Management
NMIMS(Narsimonji Inst. Of Mgt)
Mumbai, Maharashtra09.2016
Bachelor of Science -
CSI Institute of Technology
Nagercoil, Tamilnadu04.2011
Skills
- MS Office(Excell, Power point, Spreadsheet)
- Business Development & Partner Channel Sales Development
- Sales and Marketing
- Target based Approach
- Negotiation & Deal Closures
- Entrepreneurial Mindset
- Active Listener
- Time Management
- Client Relationship Management
- Decision-Making & Risk Assessment Management
- Cross-Functional Communication
- Coaching and Mentoring
- Lead Generation
- Performance Evaluation
- Team Building and Leadership
References
References available on request.
Hobbies and Interests
Sports, Hiking, Reading, Music, Market Research
Affiliations
- Trekking Enthusiast
- Reader
- Origami
Languages
English
Full Professional
Hindi
Native/ Bilingual
Malayalam
Native/ Bilingual
Tamil
Native/ Bilingual
References
References available upon request.
Timeline
Business Manager Sales
Livspace Home Interior Designs E - Commerce Private Limited
08.2021 - Current
Iron Man Captain
Homelane Decor Vesta
03.2020 - 08.2021
Business Development Manger
Byjus Think and Learn App
08.2018 - 03.2020
Customer Service Manager
Hathway Cable and Datacom Ltd
02.2015 - 07.2018
Quality Engineer
Temp Tech Ltd
08.2013 - 01.2015
MBA - Supply Chain Management
NMIMS(Narsimonji Inst. Of Mgt)
Bachelor of Science -
CSI Institute of Technology
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