Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aastha Sharma

Kelowna

Summary

Experienced security and protection services professional with a background in supporting vulnerable populations, including individuals experiencing homelessness. Skilled in crisis de-escalation, emergency response, and safety monitoring, with proven ability to remain calm and effective in high-pressure situations. Strong record in incident reporting, confidentiality, and coordinating with law enforcement, healthcare, and community services to ensure safety and well-being.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

CCTV Operator And Dispatcher

Kelowna Security Operations Centre (KSOC)
06.2024 - Current
  • Monitored over 800 surveillance cameras across municipal parks, city buildings, downtown areas, and high-risk zones to ensure a prompt response to incidents and security breaches.
  • Managed multi-line phones, two-way radios, and mass notification systems during emergencies, facilitating clear and coordinated communication.
  • Responded to alarm calls, created detailed incident reports, and tracked requests to ensure accurate documentation, and effective resolution.
  • Coordinated with emergency services—including fire, police, and medical—by relaying crucial, real-time information during urgent situations.
  • Ensured team adherence to security protocols and procedures across various city-owned facilities through consistent supervision of dispatch operations.
  • Worked closely with the RCMP during criminal investigations by providing essential video surveillance footage and supporting crime case development.

Security Officer

Commissionaires (City Of Kelowna)
06.2024 - Current
  • Performed regular foot patrols to ensure security and identify unusual activities.
  • Oversaw all entrances, exits, and perimeters to deter unauthorized access effectively.
  • Responded promptly to alarms during emergencies and documented incidents accurately.
  • Worked with authorities to investigate suspicious activities, enhancing overall site safety.
  • Established comprehensive security policies to boost operational efficiency, adhering to guidelines.
  • Engaged in ongoing training sessions to remain knowledgeable about current security trends.

Dispatcher

Interior Health Authority
  • Operated VOIP telephone switchboard and computer systems to answer and prioritize emergency and non-emergency calls, transferring to appropriate staff and outside agencies.
  • Received, documented, and dispatched urgent requests using established safety procedures; processed after-hours calls to on-call personnel.
  • Monitored security and life safety systems including alarms, CCTV, and access control; functioned as a central control point during Code Red, Blue, Orange, Green, Yellow, and other hospital emergencies.
  • Entered and maintained detailed call logs, reports, and tracking of requests to support investigations and compliance.
  • Provided field units with accurate, real-time information about orders, obstacles, and requirements to ensure effective response.
  • Participated in incident reporting and documentation that may be used in legal proceedings.
  • Utilized radios, phones, and mass notification systems to coordinate with staff and emergency responders in high-pressure situations.

Guest Arrival Expert

Grand Delta Hotels By Marriot
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.

Security Officer

Missing Link
  • Participated in training sessions to stay up-to-date on current security trends and
    best practices.
  • Investigated suspicious activity and reported findings • to management.
  • Enforced safety regulations and monitored access control points.
  • Conducted daily security patrols of assigned areas.
    Provided customer service assistance to staff and visitors in a professional
    manner.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.

Education

Diploma - General Studies

Okanagan College
Kelowna, BC

Skills

  • Security patrols, CCTV monitoring & access control
  • Crisis de-escalation, conflict resolution & emergency response
  • Client support & advocacy for vulnerable populations
  • Incident reporting, documentation & confidentiality
  • Team collaboration, leadership & communication
  • Microsoft Office Suite (Word, Excel, Teams)

Languages

English: Full Professional
Punjabi: Native/ Bilingual
Hindi: Native/ Bilingual

Certification

  • Advanced security training
  • Basic security training
  • By Law Level-1
  • WHMIS certificate
  • Medical Terminology
  • Note and Report Taking-Canadian Police
  • Responsible Adult
  • Typing Speed: 45 WPM

Timeline

CCTV Operator And Dispatcher

Kelowna Security Operations Centre (KSOC)
06.2024 - Current

Security Officer

Commissionaires (City Of Kelowna)
06.2024 - Current

Guest Arrival Expert

Grand Delta Hotels By Marriot

Dispatcher

Interior Health Authority

Security Officer

Missing Link

Diploma - General Studies

Okanagan College

Similar Profiles

CREATE PROFILE
Aastha Sharma