Aastha Sharma
Kelowna,BC
Summary
Dynamic Security Officer with extensive experience at the City of Kelowna, excelling in access control and incident reporting. Proven ability to enhance safety through effective surveillance monitoring and crowd control. Recognized for exceptional customer service and strong problem resolution skills, ensuring a secure and welcoming environment for all stakeholders.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Security Officer
(city of kelowna )Commissionaires
Kelowna, British Columbia
06.2024 - Current
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Assisted with crowd control during large events held at the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Assisted in the development and implementation of security policies and procedures.
Security Officer
City of Kelowna Operations Centre
Kelowna, British Columbia
06.2024 - Current
- Responded to alarms and conducted investigations as required.
- Operated communication systems between officers stationed throughout the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Maintained accurate logs of all security related activities.
Security Officer
Missing link
Kelowna, British Columbia
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated suspicious activity and reported findings to management.
- Enforced safety regulations and monitored access control points.
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Guest Arrival Expert
Grand Delta Hotels by Marriot
Kelowna, British Columbia
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
Senior Sales Associate
7 Eleven
Kelowna, British Columbia
- Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
- Conducted research to identify new markets and customer needs.
- Managed daily operations of a team of 15 sales associates.
- Organized promotional events such as trade shows and conferences to promote products and services.
- Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
- Provided training and mentoring to junior sales associates.
- Collaborated with other departments to ensure smooth functioning of business operations.
- Participated in strategic planning meetings related to company objectives and goals.
- Prepared forecasts of future sales volumes using historical data analysis techniques.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
Education
Diploma in General studies -
Okanagan College
Kelowna, NoneSkills
- Access control
- Incident reporting
- Surveillance monitoring
- Security policy development
- Crowd control
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Risk assessment
- Effective communication
- Detail orientation
- Conflict management
- Technical troubleshooting
- Report writing
Certification
- Advanced security training
- Basic security training
- By Law Level-1
- Responsible Adult
- Medical terminology
- Typing certificate with 43 Wpm
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Security Officer
(city of kelowna )Commissionaires
06.2024 - Current
Security Officer
City of Kelowna Operations Centre
06.2024 - Current
Security Officer
Missing link
Guest Arrival Expert
Grand Delta Hotels by Marriot
Senior Sales Associate
7 Eleven
Diploma in General studies -
Okanagan College