Aastha Mistry
Brampton,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canada's Wonderland
05.2023 - 01.2024
- Met customer call guidelines for service levels, handle time, and productivity.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Educated guests on the guidelines of the park, its operating hours, and the locations and schedules of its rides and shows.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Host and Call Operator
Mandarin Restaurant
12.2022 - 04.2023
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Advised customers about special offerings and menu items to help drive sales.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Party Host
Chuck E. Cheese
05.2022 - 11.2022
- Developed detailed plans and schedules for successful event outcomes.
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, dancing, and other services.
- Set up promotional displays and equipment for special events and activities.
Call centre representative
Vodafone
05.2021 - 04.2022
- Excellent communication skills, both verbal and written.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor's of Engineering in Information Systems - Information Systems
Humber College
04.2027
High School Diploma -
Hill's High School
Surat, Gujarat03.2021
Skills
- Customer Service
- Communication
- Problem Solving
- Phone Etiquette
- Cash Handling
- Upselling
- Teamwork
- Cashier
- Sales Techniques
- Product Knowledge
- Microsoft Office
- Lead Generation
Languages
English
Hindi
Gujarati
Certification
Data Science, IBM
Smart Serve License
Timeline
Customer Service Representative
Canada's Wonderland
05.2023 - 01.2024
Host and Call Operator
Mandarin Restaurant
12.2022 - 04.2023
Party Host
Chuck E. Cheese
05.2022 - 11.2022
Call centre representative
Vodafone
05.2021 - 04.2022
Bachelor's of Engineering in Information Systems - Information Systems
Humber College
High School Diploma -
Hill's High School
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