Aastha Mehta
Nanaimo,BC
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Budget Car Rental
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Bank Teller
Scotiabank
07.2022 - 10.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Crew Member
McDonald's
11.2018 - 04.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Diploma - Hospitality
Vancouver Island University
Nanaimo, BC06.2022
Skills
- Teller Transactions
- Identity Verification
- Call and Email Handling
- Currency Packaging
- Customer Relationship Development
- Banking Standards
- Cashier's Checks
- Transaction Processing
- Bank Deposits
- Safe Deposit Box Oversight
- Cash Counting
- Accounting Softwares
- Mortgages and Loans
- Foreign Currency Exchanges
- Product and Service Sales
Timeline
Bank Teller
Scotiabank
07.2022 - 10.2023
Customer Service Representative
Budget Car Rental
09.2021 - Current
Crew Member
McDonald's
11.2018 - 04.2021
Diploma - Hospitality
Vancouver Island University
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