Aastha Meharwal
North York,ON
Summary
Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.
Overview
2
2
years of professional experience
Work History
Dental Receptionist
MANTRA DENTAL
05.2024 - Current
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Dental Receptionist
SCARBOROUGH DENTAL GROUP/BRIDLEWOOD DENTAL CENTRE
03.2023 - 04.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Education
PG DIPLOMA - CHEMICAL LAB ANALYSIS
CESTAR COLLEGE
NORTH YORK, ON04-2024
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
Timeline
Dental Receptionist
MANTRA DENTAL
05.2024 - Current
Dental Receptionist
SCARBOROUGH DENTAL GROUP/BRIDLEWOOD DENTAL CENTRE
03.2023 - 04.2024
PG DIPLOMA - CHEMICAL LAB ANALYSIS
CESTAR COLLEGE
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