Summary
Overview
Work History
Education
Skills
Languages
Certification
Additionalinformation - Foodsafetycertificateexpiration
Timeline
Generic

Aastha Jain Sharma

Brampton,Canada

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused with exceptional planning and implementation capabilities. Highly-trained in computer science with in-depth understanding of users requirements gathering and market trends. Strategic planner with superior communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Night Auditor

Eastons Group of Hotels
08.2023 - Current

Financial Service Representative

Loan Away
08.2022 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.

Food and Beverage

Maple Lodge Farms
09.2021 - 08.2023
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Planned operations to effectively cover needs while controlling costs and maximizing service
  • Worked with qualified chef to diversify menu with new offerings
  • Controlled food costs and managed inventory
  • Maintained excellent attendance record, consistently arriving to work on time
  • Prepared variety of different written communications, reports and documents

Night Auditor

Hyatt place
08.2022 - 08.2023
  • Audit for both the properties Four points by Sheraton and Elements by Westin.
  • Do all the front desk tasks.
  • Check in guests, answer phones and take reservations.
  • Respond to guest complaints, requests and emergencies.
  • Process invoices, post checks to vendors and distribute employee checks.
  • Reconcile accounts.
  • Balance the cash drawer and log receipts.
  • Investigate and resolve out-of-balance accounts.

Lead room attendant

Hyatt place
05.2022 - 11.2022
  • Stock and sort supplies
  • Vacuum, clean, dust and polish guest rooms
  • Make beds, change sheets, remove and replace used towels and toiletries
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g. steam clean carpets) as required

Baker

Tim Hortons
09.2021 - 03.2022
  • knowledge of food production methods.
  • the ability to work well with your hands.
  • to be thorough and pay attention to detail.
  • the ability to work well with others.
  • maths knowledge.
  • excellent verbal communication skills.
  • the ability to use your initiative.
  • the ability to accept criticism and work well under pressure.

Chef/Supervisor

D-spot dessert cafe
01.2021 - 12.2021
  • Supervised kitchen food preparation in demanding, high-volume environments
  • Assisted with interviewing, hiring and training kitchen personnel
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions
  • Monitored line processes to maintain consistency in quality, quantity and presentation
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders
  • Interacted with guests to obtain feedback on product quality and service levels
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures
  • Modernized work processes to reduce guest wait times and boost daily output
  • Coordinated employee schedules and developed staff teams to boost productivity
  • Trained kitchen staff to perform various preparation tasks under pressure
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs
  • Performed statistical analyses to gather data for operational and forecast team needs

Sr. Sales Executive

Duniya ghoomo.com
12.2019 - 08.2020
  • Developed new business opportunities and partnerships
  • Expanded new business with implementation of effective networking and sales strategies
  • Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings
  • Engaged with prospective clients to grow pipeline and schedule sales presentations
  • Initiated relations to drive brand management initiatives with high-profile clients
  • Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies
  • The strongest resumes use specifics to highlight your achievements
  • Consider adding numbers to show your impact
  • 'Managed over 75 customer calls per day.' or, 'Increased sales by 17%'
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods
  • Utilized multiple marketing strategies to improve profitability
  • Protected top-priority accounts by employing effective sales and marketing techniques
  • Facilitated relationships with target accounts through implementation of proven networking methods

Guest Services Manager

Radisson Blu Hotel
04.2018 - 12.2019
  • Maintained high employee satisfaction and performance with hands-on and collaborative style
  • Developed and implemented strategies to improve guest experiences and build loyalty
  • Handled front desk and guest services budget and outlined adherence plans for specific positions
  • Overhauled concierge, spa and pool services with improved signage, increased hours and better trained attendants
  • Organized and distributed payroll for 25 to 30 staff members
  • Led weekly team meetings to communicate upcoming promotions and current metrics
  • Reviewed upcoming events and planned for expected challenges
  • Attended to customer needs, responding to questions, complaints and escalations
  • Liaised between guests and hotel management, relaying information, promotions and issues
  • Understood and implemented safety and emergency procedures
  • Reviewed daily bookings, preparing guest rooms prior to arrival

Executive Assistant

Radisson Blu Hotel
12.2015 - 04.2018
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion
  • Detailed and arranged travel arrangements and venue reservations for conferences and seminars
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals
  • Managed daily invoices, reports and proposals
  • Supported auditors during review process with clerical support
  • Recorded and maintained updated information on company services
  • Made travel arrangements and reservations
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
  • Executed special objectives and projects in response to executive team and board member requests
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees
  • Delivered optimal administrative, customer service and case management support
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Screened calls and emails and responded accordingly to support executive correspondence
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events
  • Wrote reports, executive summaries and newsletters
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Coordinated events and worked on ad hoc projects
  • Filed paperwork and organized computer-based information
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes
  • Answered high volume of phone calls and email inquiries
  • Worked with senior management to initiate new projects and assist in various processes
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity

Education

Certificate -

Canadore College of Applied Arts And Technology
Mississauga, ON
12.2021

Certificate -

Seneca College of Applied Arts And Technology
Markham, ON
04.2021

Master's Degree - Computer Applications

Lovely professional university
Jalandhar, Punjab
12.2016

Bachelor's Degree - Animation and multimedia

Punjab technical university
Ludhiana, Punjab
12.2014

Skills

  • Food trend knowledge
  • Health and Safety Regulations Management
  • Time Management
  • Calm under pressure
  • Recruitment
  • Staff supervision
  • Inventory management
  • Menu development
  • Training and Development
  • Sales expertise
  • Strategic sales knowledge
  • Administrative support
  • POS systems expert
  • International sales support
  • Multi-line phone talent
  • Excellent
  • Computer Networking
  • Human Resources
  • Management
  • Culinary Experience
  • Guest Services
  • Pricing
  • Communication skills
  • Computer Science
  • Property management
  • Microsoft Office
  • Business requirements
  • Cash handling
  • Budgeting

Languages

English
Professional Working

Certification

  • Licensed Smart Serve, 2020
  • Licensed Food Handling, 2020
  • Hootsuite, 2020
  • Area-Sales AODA Certified, 2020
  • Health and Safety Certified, 2021

Additionalinformation - Foodsafetycertificateexpiration

02/22/27

Timeline

Night Auditor

Eastons Group of Hotels
08.2023 - Current

Financial Service Representative

Loan Away
08.2022 - 10.2023

Night Auditor

Hyatt place
08.2022 - 08.2023

Lead room attendant

Hyatt place
05.2022 - 11.2022

Food and Beverage

Maple Lodge Farms
09.2021 - 08.2023

Baker

Tim Hortons
09.2021 - 03.2022

Chef/Supervisor

D-spot dessert cafe
01.2021 - 12.2021

Sr. Sales Executive

Duniya ghoomo.com
12.2019 - 08.2020

Guest Services Manager

Radisson Blu Hotel
04.2018 - 12.2019

Executive Assistant

Radisson Blu Hotel
12.2015 - 04.2018

Certificate -

Canadore College of Applied Arts And Technology

Certificate -

Seneca College of Applied Arts And Technology

Master's Degree - Computer Applications

Lovely professional university

Bachelor's Degree - Animation and multimedia

Punjab technical university

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Aastha Jain Sharma