Aastha Jain
Surrey,BC
Summary
Dedicated Project Management and Administration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated to learn, grow, and excel.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Test Administrator
Pearson Professional Centers
Vancouver, Canada
01.2021 - Current
- Trained and mentored new and existing employees on procedures, policies, customer relationship management, and reporting.
- Maintaining security in delivering high stakes exams.
- Providing exceptional customer service.
- Ensuring smooth delivery of exams.
- Managing and working on Service direct.
Customer Service Representative
Ceres Terminals, Immunization Center
Vancouver, BC
01.2022 - 03.2022
- Collecting and verifying documents for vaccination's registration and check-in process.
- Performing a wide range of administrative tasks, including reception duties, managing flow of the clients and data entry with accuracy.
- Providing information on immunizations centers and assisting with appointment schedules.
- Directing clients to the specific area as per the guidelines and procedures.
- Maintaining and cleaning medical devices and equipment for optimal hygiene.
Associate Program Advisor
Pearson India Education Services
Gurgaon, IN
05.2018 - 03.2020
- Performed duties efficiently within the given time.
- Providing learners with exceptional services in a friendly and engaging manner.
- Managed mailbox along with escalation calls and queries from candidates.
- Maintained an efficient workflow through time management and keeping up an organized workspace.
- Managed and worked on Sales force.
Project Coordinator
Pearson VUE
Noida, IN
06.2015 - 08.2017
- Provided Learner Experience that includes interaction with participants, taking feedback on regular basis, tracking their performance, and ensuring course completion with high learner experience.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated with all the internal functions within the company for smooth functioning.
Project Coordinator
Excel Books Private Limited
Delhi, IN
09.2012 - 03.2015
- Worked in a blended process (Voice & Backend work).
- Maintained student records and helping throughout their journey with Excel.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Education
MBA - Major in HR And Marketing
University Canada West
Vancouver04.2022
Bachelor of Commerce -
University of Delhi
Delhi, IN06.2012
Skills
- Customer Service – Strong verbal and written communication, organizational and customer service skills
- Microsoft Office – Proficiency in programs such as Microsoft Word, Excel, Power-point etc
- Decision Making – Able to make decisions in the moment when faced with an ambiguous situation
- Leadership – Delegates tasks and gives directions to others in an organized and effective manner
- Good Team Player – Flexible and friendly, when working in a team Able to give input in thoughtful way
- Project Management - Ability to manage project, build trust and resolve conflicts
- Multitasking Abilities - Switching back and forth between tasks and effectively performing different tasks rapidly one right after the other
- Data Entry - Excellent attention to detail and typing speed of 50wpm
Certification
Certified Digital Marketing Associate - Digital Marketing Institute (November 2021)
Shopify Badge - Shopify (March 2022)
Google Ad Search Certification - University Canada West (February 2022)
Learning For Success Program - University Canada West (December 2020)
Accomplishments
- Certified Test Administrator at Pearson Professional Centers in order to administer and proctor the exams.
- Awarded as Employee of the month twice during my tenure at Pearson Vue.
- Awarded Bright Spot Award in Pearson India for successfully and effectively supporting on the delivery of the project.
Timeline
Customer Service Representative
Ceres Terminals, Immunization Center
01.2022 - 03.2022
Test Administrator
Pearson Professional Centers
01.2021 - Current
Associate Program Advisor
Pearson India Education Services
05.2018 - 03.2020
Project Coordinator
Pearson VUE
06.2015 - 08.2017
Project Coordinator
Excel Books Private Limited
09.2012 - 03.2015
MBA - Major in HR And Marketing
University Canada West
Bachelor of Commerce -
University of Delhi
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